[dbray966]

I have been using the SG-800 for about 2 years now with the bundled VPM Virtuoso Print Manager with out a problem - have been using Inkowl refillables for the last year, since my warranty expired

I went to use it this week and Virtuoso had disappeared from my printer selection - I went to sawgrass and found that it had been replaced with SPM sawgrass print manager

I downloaded and installed, but it was crashing my adobe programs when I tried to print - on advice from Adobe, I uninstalled, downloaded again and installed

Now it prints a diagonal grid over everything that I output

the image that I attached is my test print and my print from Adobe

I have had virtually no problems with this printer until this upgrade - I downloaded legacy software to go back to business as usual to no avail - it asks for my password to sawgrass and then rejects it,

I reset it and it still rejects

any input or insight here? It seems kind of wrong to deny access to products and equipment that you pay for, because you choose to use another brand of ink

So I have a hard time accepting that answer as I think more highly of SG than that

Thanks for listening - oh and I made a delivery promise to a customer before I realized that things were going to go south on me

I am having this same problem. So fustrating!

 

[Daisy1224]

Sawgrass needs to be sued for sure. I have a $700 printer that I can no longer use bc of their stupid upgrades not allowing compatible Ink to print. So what if compatible inks void the warranty. People should be able to print how they want and with what they want after they purchase the equipment.

 

[RebeccaKm]

Here is the response from Sawgrass Support. I hope it helps.
Thank you for contacting Sawgrass Technical Support! I recommend for the customer to go back to using authentic Sawgrass inks. The only other alternative would be to print directly from their design software without using the Print Manager.

I have discovered an easy "work around" to the lines on anything you print from your sawgrass 500. I saved images on my computer, opened them as a picture file; selected the top "edit" feature. From here you can'flip' your images, select your sawgrass printer and it will print! All from windows! I am so happy to have found this....

 

[RJones]

I have discovered an easy "work around" to the lines on anything you print from your sawgrass 500. I saved images on my computer, opened them as a picture file; selected the top "edit" feature. From here you can'flip' your images, select your sawgrass printer and it will print! All from windows! I am so happy to have found this....

REALLY? It really works?

 

[Vivalashop]

Didn't work for 500 either, thanks for trying!

 

[lannaxe96]

I am printing directly from my Adobe Illustrator 2024. I simply mirror the design (Transform->Reflect) and send it to the Sawgrass. No lines. I have had no issues with their software up until today. Printed with the gridlines though for the first time. Kind of a pain to have to add this extra step, but I have too much non-Sawgrass inks I'm using, and I'm not losing all of that money.

 

[elona]

So ditch Print Manager and install your own ICC profiles, then you don't have to use the extortionately overpriced SG inks.

How do you do that?

 

[into the T]

How do you do that?

order your ink from somewhere that supplies icc profiles (inkowl has sg 400 & 800 refillable carts, ink and icc's)

then take that icc and add it to your operating system (for windoze open file manager, choose windows-system32-spool-drivers-colors)
check the links below for more detailed info:
link 1
link2

 

[DJ Bay Designs]

Thank you for the tips everyone! I was able to print using Illustrator...didn't even realize this was an option. I'm really confused in my case though because I have Sawgrass ink in my SG500 printer and recently had to update to the Sawgrass print manager from the PrintMate. My prints have had the cross hatch ever since. Anyone have this happen with Sawgrass ink? I have a work-around, thanks to this thread, but I was just curious. I've had a ton of issues with this printer since I got it, so I assume this is just one more. We have one in our school system and it's never had a problem. I am deeply regretting buying this printer.

 

[Myoung0712]

Sawgrass would stoop to any level to force their overpriced, overrated inks on you.


Do yourself a favour and ditch the Print Manager for an ICC profile and continue using your current inks.

What’s an ICC?

 

[splathead]

What’s an ICC?

Its a file you normally get from your ink supplier and is used to help print accurate colors. It stands for International Color Consortium and the purpose is to have standardize colors.

For a deeper dive, google it. But if you are having any color issues at all with your ink, a profile will help.

 

[abdelrhmanramon1]

Thank you for the tips everyone! I was able to print using Illustrator...didn't even realize this was an option. I'm really confused in my case though because I have Sawgrass ink in my SG500 printer and recently had to update to the Sawgrass print manager from the PrintMate. My prints have had the cross hatch ever since. Anyone have this happen with Sawgrass ink? I have a work-around, thanks to this thread, but I was just curious. I've had a ton of issues with this printer since I got it, so I assume this is just one more. We have one in our school system and it's never had a problem. I am deeply regretting buying this printer.

The same thing started happening to me last week. Cross-hatching out of nowhere. I am literally using THEIR inks. And I am having this issue. This is ridiculous.

 

[elona]

I was able to print as a photo... just not through the sawgrass software.

 

[Monicutz]

hello everyone as we are all having the same issue I have a 500 and of course same thing my only thing is I want to try the work around but it is not the same on my iMac. the options are a little different so I a having trouble getting to where the port info is. I do not have the manage option in settings. Has anyone done this on a apple???

 

[monicapalmer41]

I have discovered an easy "work around" to the lines on anything you print from your sawgrass 500. I saved images on my computer, opened them as a picture file; selected the top "edit" feature. From here you can'flip' your images, select your sawgrass printer and it will print! All from windows! I am so happy to have found this....

Are you able to personal your image doing this?

 

[SG Hunter]

This is outrageous... Me To... My SG 500 is also doing the same..

Its ok for them to state use a different software programme, which is easy to do, but that is not the point.

If I recall HP tried this and the backed down very quickly & even lowered the price of their Ink.

The best way to get back @ Sawgrass is to target the retailers that sell this (Wonderful Product), as they have no way to leave reviews directly.

Just leave a bad review with Pictures , showing the disregard from Sawgrass...

One thing I can promise once they lose sales in printers & see the bad reviews on retailers Websites - They will have a rethink...

As always its Power to the People that always wins... No product Sales = No business...

Its time to take action & target the retailers that sell the product, post on Socials & have fun with ripping SG apart - Trust me they know the issues, but still carry on ripping us off...

GO GET'em...

 

[cupcake6801]

I just joined this forum based on this thread (or whatever it's called, lol). I am frickn bent right now. I purchased an SG1000 last year and just upgraded to windows 10 for some video editing software. My printer wasn't printing, so I downloaded the new driver and installed it. I actually delivered a sub-par sublimation project because I had no choice but to print direct, and explained to the customer why in giving him the choice to take the work or not at no cost to him.

It won't let me revert to the old drivers or do anything except buy their ridiculously over-priced ink.

Anyway has anybody found a workaround from AI or PS?

I am going to be talking to an attorney -Epson, HP (i believe hp settled out of court), and Brother were all sued in class-action over this same type of behavior. It is illegal. If anybody knows a workaround please let me know, I'll keep trying and if I figure anything out, I'll post it here. Sorry to rant on my first post, but I'm super annoyed by this rip-off and what it has cost! Thanks

I will join the lawsuit, please let me know! i've been having this problem and unable to receive any help. I can't even select different products, only cotton when I'm printing on glass or stainless tumblers, I also can't print on 11x17 paper after changing the paper size It completely stops & states wrong paper. note I've lost money and waisted lots of paper and ink

 

[knryoung74]

This is outrageous... Me To... My SG 500 is also doing the same..

Its ok for them to state use a different software programme, which is easy to do, but that is not the point.

If I recall HP tried this and the backed down very quickly & even lowered the price of their Ink.

The best way to get back @ Sawgrass is to target the retailers that sell this (Wonderful Product), as they have no way to leave reviews directly.

Just leave a bad review with Pictures , showing the disregard from Sawgrass...

One thing I can promise once they lose sales in printers & see the bad reviews on retailers Websites - They will have a rethink...

As always its Power to the People that always wins... No product Sales = No business...

Its time to take action & target the retailers that sell the product, post on Socials & have fun with ripping SG apart - Trust me they know the issues, but still carry on ripping us off...

GO GET'em...

mine just started doing this too.. how do you get the fix, I did print the design (flipped it online) is there a different design software we could use? then print it to the sawgrass? does anyone know if a different design software would work? or if they have tried a different one?

 

[reoconnor07]

I printed about 20 pages today with no problem. Then it started with the lines.I haven't changed the cartridge for months. I am not tech savvy. 😒 I'm screwed.

 

[reoconnor07]

Here is a solution that worked for me: Go to System and Settings > Printers & Scanners > SAWGRASS SG400 RPCS-R (SG800, if that's your model). Select Manage > Printer Properties > Select 'Port' Tab at the top of the pop-up. Ensure that the port (left hand column) for SAWGRASS SG400 RPCS-R is checked (it should be already, mine was defined as USB001.) Check 'Enable printer pooling'. Find SG_Local and select. Apply settings. I did a restart before my test print. NO MORE WATERMARK!!!!

It worked for me!!
Thank you 💜