I have the EXACT same issue right now and have also tried everything you have tried as well. Losing my mind.

 

Same EXACT issue here as well! That's very strange... Is there a temporary work around that you have found?

 

Mine as well. By chance, did any of the above computers do an update overnight?

 

Mine exactly the same issue I've got a ticket into roland to see what they say I'll let you know if there is a fix

 

Check if the air pressure is insufficient.

 

This was the response from Roland. It worked form me.

"There is an issue with a Windows update that was issued overnight with our cutters that is causing the same things that you have described.
If you uninstall Windows update KB5039212 (Win 11) or the latest feature update on Win 10 the problem is resolved.

Going forward we will hopefully be in contact soon with a permanent solution."

 

This worked for me! Thank you

 

My machine is GX24. Same situation.Hope it working after uninstalling the update The Cutstudio sends the job to the printer, then the job finishes in a very very short moment I use Notepad to send printing jobs, and it works fine. So I think the problem comes from the CutStudio

 

I'm having the same issue can you assist with how you send you send through note pad

 

it works！！！

 

Same thing for me, i tried usinf vector cut from cadworx and it cut from that program just will not from cut studio

 

nathan_6055 "There is an issue with a Windows update that was issued overnight with our cutters that is causing the same things that you have described. If you uninstall Windows update KB5039212 (Win 11) or the latest feature update on Win 10 the problem is resolved. This has resolved the issue - you are a legend 😁

 

How do I uninstall an update? My machine has been working since they update. It has stopped in the last week. Today is sept 30th. Any ideas?

 

I have the same issue today 6/14/24 and updated Windows 10 yesterday and no new updates are available. Click the cut button and the machine winds up but no program running.

 

Try uninstalling the update, not update the latest one.

 

i uninstalled it still didnt work for me

 

A work-around that isn't 100% but got us going again: set your cutting settings to rotate 90 degrees and it will cut at lease some jobs.

Hopefully that new Windows update will fix it for real.

 

It actually ended up working I was uninstalling in the wrong place so thanks for the help

 

I have been there. There are a couple of fixes.
I asked my supplier, this was years ago. Theh had a patch to fix it. It happened again and it was a firmware issue. Ive been using Roland for 20 years. With patience and a few calls the answers are readily available. Roland has a great tech support also.
It is a pain but once you learn it gets easier.
Also remember to restart, just saying...

 

OMG guys and girls I was trying to fix this for past 2 days and lucky found this forums and deleting this update KB5039212 (Win 11) all works for me, and this is after fresh windows installed and so much more I still cant believe its all sorted. Thank you so much

 

For me the update was KB5039211 (Win 10) But uninstalling it worked.
afterwards i hid the update via the windows dialog

 

This did it for me! Thank you so much for sharing!!!!!

 

You guys just saved me!!!! Totally worked!!!

 

Please help...
I have a Roland camm1 GS-24
Same thing. I tried reinstalling The Roland the Cut studio software, changed different cables and used different usb sockets on my PC. No luck.
I went in to the history of MS updates, didn't find KB5039211 (Win 10) update but found (Servicing Stack 10.....) bunch of numbers update on June 11, 2024. Right clicking but it won't extend a window for me with "uninstall" option. Tried hitting Delete button.... nothing.
Please help

 

Please help...
I have a Roland camm1 GS-24
Same thing. I tried reinstalling The Roland the Cut studio software, changed different cables and used different usb sockets on my PC. No luck.
I went in to the history of MS updates, didn't find KB5039211 (Win 10) update but found (Servicing Stack 10.....) bunch of numbers update on June 11, 2024. Right clicking but it won't extend a window for me with "uninstall" option. Tried hitting Delete button.... nothing.
Please help

check this page at roland, they mention kb5037591

 

I'm having the same issues lost thousands of pounds of work , contacted trolands no help .

 

Can't find those exact updates either to uninstall, same issues.

 

Can someone share how to uninstall the Win update?

 

If you uninstall the update you will get it again next time your machine checks for updates.
I phoned ROLAND UK and spoke to a very helpful lady who said this is a massive problem for them and sent me a work around. I've not tried it yet but will give it a go later. I would suggest you try that before messing about with updates that will keep coming back.

 

I didn’t quit get it. What do you suggest me to try doing?

 

Has the "work around" quit working for anyone else? It has been working fine and starting today I can't get it to work. I get the light on and the little buzz but it will not cut. I have removed the update a couple of times but today that is not working.

 

I have a GS-24. Right in the middle of cutting it stopped. I did delete the windows update but that didn't fix that. Thought it was a bigger problem so i purchased a GS2-24. It's not working either.
I have my windows update paused. i have removed and reinstalled the driver and i have used 3 different computers. all of which do not have that windows update.
i am at a loss.

 

Has the "work around" quit working for anyone else? It has been working fine and starting today I can't get it to work. I get the light on and the little buzz but it will not cut. I have removed the update a couple of times but today that is not working.

i uninstalled it still didnt work for me

Same here

I have a GS-24. Right in the middle of cutting it stopped. I did delete the windows update but that didn't fix that. Thought it was a bigger problem so i purchased a GS2-24. It's not working either.
I have my windows update paused. i have removed and reinstalled the driver and i have used 3 different computers. all of which do not have that windows update.
i am at a loss.

 

Same here

I have a GS-24. Right in the middle of cutting it stopped. I did delete the windows update but that didn't fix that. Thought it was a bigger problem so i purchased a GS2-24. It's not working either.
I have my windows update paused. i have removed and reinstalled the driver and i have used 3 different computers. all of which do not have that windows update.
i am at a loss.

pausing updates does not do much, windoze will install updates (just later)

unfortunately this is a good reminder to have a cheap dedicated laptop that has a fresh install of windoze
7 is best, but if not available to you, go back to an early 10, and when installing make sure no internet connection (this is possible with simple workarounds, like here or here)

then just never let it connect to the internet, or completely disable updates (like here)

like i said in another post, you can also try restoring your computer to a much earlier date (it does not affect personal files)

remember, all these issues are not a bug, they are a feature of windoze