I think the issue needs to resolved. I feel bad for anyone who spends money and doesn't get satisfaction. i think from the sounds of things Roland is willing to get the sales agent to take the machine back for a refund.I would call gateway and blast them for their part of this issue too. .... JB

 

kmyck1 please post a link to the system you bought from newegg.

 

Nevermind I see which one it was from your comments there. Newegg.com - Gateway GT5678 Core 2 Quad Q6600(2.40GHz) 4GB DDR2 750GB ATI Radeon HD 2400XT Windows Vista Home Premium - Desktop PCs

 

I found this doing a quick google search to try and help you out. Maybe try downloading one of these files posted and see if you can install vista 32 bit with these. 18.07 Vista/XP NF driver packs with 10.3.0.16 IDE WHQL

 

Rick,

I just want to say thank you for taking time to post and clarify the conflicting information regarding the 64-bit compatibility.

Oh, and
:welcome:

 

Don't wait for an x64 driver for the GX-24...it ain't coming. According to a product manager at Roland, if we get 500 calls a day about bugs in the 32-bit driver and 2 calls about the lack of an x64 driver, guess who gets the attention. He said that they were promised by Microsoft that the x64 operating system driver manager would thunk down to 32 bit as long as 64 bit kernel features were not utilized. Roland, like about 10,000 other companies were taken in by Microsoft in order to get Vista drivers for devices into the marketplace as soon as possible, followed by the standard Microsoft whoops...my bad statement. The CAD biggies, MasterCAM and Solidworks were evidently given the truth and wrote side-by-side 32/64 bit drivers from the start for Vista and even they had to delay deployment of 64 bit drivers for more than a year. Don't be too upset with Roland, their tentative report on support was written based on information provided by God, uh, SkyNet, uh, Microsoft. It's not like Bill Gates will have a hard time buying laptops for kids in Guyana with an additional 2 billion dollars. Microsoft -- the only company that makes record profits from their screw ups. I'm sure all this'll be taken care of in service pack 2 or 3...just in time for the next buggy operating system to come out of Redmond, WA. Hooray! Hang on to your XP machines...glad I did.

 

Thank you Ken for pointing out the real culprit of this problem. Microsoft. I truly feel bad for everyone who rushed out to get Vista or Vista-64 with the promises that it would be the next greatest thing. How quickly we forget the problems with Windows Me and the early problems with XP. When dealing with Microsoft it's always a good idea to wait a few generations before upgrading the OS. Unfortunately MS is being retarded by stopping the sale of Windows XP and forcing consumers to buy new machines with Vista, although it is still possible to buy XP machines. My advice, ditch Vista all together.

 

maybe people will start lokking at apple computers in a new light. never have problems like that.

 

Apologies if this has been stated before: I use a double boot PC, with both 64bit and 32bit versions of Vista. The upside is that the 32bit boot has nothing other than Cutstudio and Illustrator loaded, with no link to the net so it boots mega fast. Expensive but it works for me

 

T-Shirt Forum users who read this thread. Roland is working on a 64 bit driver for the GX-24 whihc Roland hopes should be available early next year. Although a set date has not been set, Roland IS working on a driver to release.

 

Thanks for the info...just hope they get it out before Windows Zeta comes out with a 128-bit operating system and we get to start all over!

 

This is just great! Wish I would have read this before I bought a 64 bit laptop to run my gx24. Arrrg. You know best buy has almost all 64 bit laptops with vista home premium. I bought a laptop to run my cutter and can't load the drivers either.. Has anyone loaded cs3 on a 64 bit? If thats not gonna work I'll probably take the laptop back. Thanks for the info.

 

Ray -

I wound up having to install Vista-32 to run the GX-24 on my system - which I found on the system install disc that came with the computer (it had both Vista 64-bit & 32-bit). It was a major pain having to reload all the software, but when all was said and done it worked.

I am running 64-bit on my laptop and yes, CS3 works fine on it. Hopefully they'll have the 64-bit driver for the Roland out before you have to resort to installing Vista-32 on your laptop.

Best wishes,
Kimberly

 

Thanks Kimberly!

 

You are entirely welcome, Ray!

TTFN,
Kimberly

 

.....I know that the "GRAPHTEC" 64-bit driver will be "available summer of 2009"(in a few months)...so I suppose that the Roland 64-driver will be available sooner??? Since Roland is the most popular cutter!
(just for software's sake....I wish I would have purchased a Roland!!!)

 

Any word on the update for Vista 64?

 

Kimberly,

Give Doug a call here at Conde. He maybe able to help you. You can reach him at 800-826-6332 ext. 204.

 

We bought a new computer that has Vista. It wouldn't work with any of my programs. So, we bought another internal drive and loaded it with the XP. Now it runs both Vista & XP.

 

Hi all,
I just got this info from the roland user forum today.
Roland has just finished up putting together a Beta Testing program for the Vista 64 Bit drivers for the following machines.
GX-24 / GX-300 / GX-400 /GX-500
Currently these are the initial drivers to be offered for testing & release. There are no plans to support legacy (CM/CX/SX/STX) cutter models in Vista 64 Bit. If you want to be part of the Beta program, please contact techncial support in order to get a copy of Roland's NDA form to be filled out prior to receiving the driver.

 

You must also be a registered user to be part of the Beta program.

 

Great to hear about the vista 64bit driver. Will be purchasing a GX-24 soon.
I skipped all the way through to the end page and didn't get to read thru 3, but has anyone tried to start the 64bit vista os with the driver unsigned? This has helped me installing some (not all) drivers on my 64bit.

 

Hi Tizz - yes I tried to just install the driver unsigned but alas I might just have tried installing blue sky for all the good it did!
I've just emailed the UK support department to see about getting hold of the beta 64 bit driver. We can only hope
Paul

 

I've just spoken to direct with Roland Tech Support here in the UK. They advise me that they have no information regarding a 64-bit driver for the GX 24 - nor have they heard of any beta programme from the software manufacturers. The guy I spoke with did say he would make further queries, just in case they hadn't been informed.
Sorry to be the bearer of rotten news :-( I guess I'll have to stick with dual boot. I wonder if something might appear for Windows7?

 

Try to email Dana, this is who I got the info from dcurtis@rolanddga.com

Ray

 

I installed it went in flawlessly so far no problems.

 

I was told last month from Roland Tech Support that the 64-Vista Beta driver program was not longer open. Is there a way to get a copy of the 64-Vista beta driver? I would love to get it.

Thanks,
Kimberly

 

Kimberly,

I think they were talking about the beta version. I had to sign a disclosure agreement so I don't see any way for release unless you contact Dana who is the contact person I have for the beta release. Her email is on this thread.

 

This is the response I received from Dana at Roland:

"Hello Kimberly,

The 64 bit driver beta program is closed and will be ending shortly. After which I will submit a report to our parent company in Japan. They will then issue a release date for the final driver, which will be posted on our website.

Please check our website from time to time for the driver. I will also make an announcement on our user forum as well as the t-shirt forum.

-Dana"

So basically we are out of luck until they actually post the driver on their site. Bummer as she does not state when that will be. I wish that I had known about the beta program earlier, as I found out about it on this site in late March and was told then that the beta program was already closed.

TTFN,
Kimberly

 

Hi Everybody,
I appreciate your frustration with the situation(by the way, I'm a He). The trouble with a 64 bit driver is that there is no 64 bit design software to test it with. Therefore we cannot be sure that it really works as it is supposed to. We had the same problem when Windows 32 was released after the 16 bit version of Windows 95. Because of this, our parent company will not release a public version of the driver. The beta program will close shortly, as I stated above, and I will submit a report to Roland DG Japan. When they have evaluated it and are comfortable releasing a driver, we will notify as many sources as we can to spread the word. This is the only news I can give, because I honestly don't know. As soon as we know, so will the forum.

I ask your patience with this process because it is necessary to provide the kind of quality you expect from Roland.

-Dana

 

Would it be possible to get a copy of the beta drivers with full knowledge that they are beta drivers (absolving you from all responsibility should something not work correctly)?

I'm not worried about them not meshing with some future program, but need the cutter to work with the system I currently use. I really do not want to wait for Adobe to release a CS5 64bit Illustrator just so Roland can test it's drivers.

At this rate, I'll be looking at replacing the cutter before I ever get proper drivers for it.

I apologize if this comes off harshly, but after 2 years of work-arounds I feel I have been more than patient with Roland about this driver issue.

 

Would it be possible to get a copy of the beta drivers with full knowledge that they are beta drivers (absolving you from all responsibility should something not work correctly)?

I'm not worried about them not meshing with some future program, but need the cutter to work with the system I currently use. I really do not want to wait for Adobe to release a CS5 64bit Illustrator just so Roland can test it's drivers.

*bump*

This just isn't an issue focusing on what software may run in 64bit either...

Due to RAM limitations of 32 bit operating systems, which Vista sets aside a sizable chunk of to run itself, almost all new processors being 64bit, and the amount of RAM required to smoothly run most graphics programs with even a modest amount of detail or multiple layers, a designer would be crazy to handicap their machine by installing Vista32.

Vista 64 has been out for over 2 years and now comes standard on most serious PC builds. Not having a driver in 2007 for a new or current machine would have been excusable. To not have one ready for your current model a full quarter into 2009 though? That is simply embarrassing.

My guess as to why they have not released a driver? They don't intend to. A new model will be released which works the way it should and everyone will be expected to upgrade because they no longer support the one we have.