there could be numerous factors. if your using an automatic you may want to slow the print speed down. and if it's manual you may need more pressure. just a few thoughts. can't really tell without seeing first hand. good luck

 

Ask him to return all of the product he can't sell, refund for the returned product. Learn your lesson and fire this customer. It looks like nothing you supply him will be good enough.

 

Yes, unfortunately I think this is what I will end up doing. Waiting to see if he replies with photos and then I'll decide.
Thanks

 

Thanks Steve. I'm a manual screen printer and each shirt got three coats, flash, print,flash. I know the prints were good and acceptable.
Customer also waited two weeks before contacting me.

 

2 weeks?! He's looking for free shirts. Fire him. I put a clause in my proof that the client should let us know within 48 hours if there are any discrepancies in amount received or if they're unhappy. Haven't had any issues yet. I might be more flexible, but it let's them know to be on top of things.

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I would have the customer return the shirts and any that he keeps, charge for. Maybe work out a reduced price for any that aren't perfect. Refund for the rest if it makes sense after seeing the shirts. THEN FIRE HIS ***! Customers like this are never satisfied and if he's not willing to work with you, you don't need him.

 

Totally agree!! TCrowder and Garden nailed it! Anyone that has been in this business long enough has had to deal with these issues. Just make sure you negotiate to get what you can out of the job before you go and fire him. In fact, I'd let him leave on the best terms possible but next time he shows up, just cordially decline his work. If he insists on an explanation, just explain to him that he seems to always have issues and it might be best if he takes his business elsewhere. Funny thing is that most of these types of customers have already been around the block, so to speak, and have to settle somewhere. I've turned some of these relationships around where we see eye to eye now and never have another problem

 

We warranty our work, but the Item must be returned in order to be replaced. It's funny the way, Most of the time, clients like this can't provide ONE sample of a misprint or a second. He just wants 50 free shirts. If he returns in the future, Make him sign off a press check, on the first shirt. I bet he will be back since (you know) he already burned all his other bridges I once did mugs for someone that had an awful design. I offered to draw him something better for free it was soooo bad. He declined the offer. A month latter he blamed my printing for them not selling. It was a perfect recreation of his art, and perfect color matching. His design was just not worth buying. Sometimes the customer is not always right and you have to give up on them.

 

If a customer complained about an acceptable print job, I'd try and sell them at a discounted price. If he insisted on a reprint, I'd probably refund his money and get the shirts back, unless I believed I truly could make them better. And I would NEVER print for him again.

 

He definitely needs to be fired as a customer, not worth it in the end for your business and sanity. I used to work customer returns for years before I started screen printing and I would constantly see the same people returning items for small reasons, because they knew it was easy to get away with it. These are the people that are bad for your business and need to be fired.

 

Weecelticstar, sorry about the detour the thread took briefly. Back to your situation. Does the customer live close enough to bring in the shirts they have a problem with so the two of you can review what the problem face to face? If you aren't ready to write off the job yet and they do not live close by maybe send him a polybag to ship one of the "undesirable?" shirts to you for inspection.

 

:: Removed all unrelated posts regarding a plastisol transfer job. Please refrain from posting a new question/issue in an existing thread that is not related to your question/issue ::​

 

My favorite type of customer LOL so funny when they still come back for more printing.

 

There may be many things but since you are saying this problem arises only to this customer ask him to return the product and pay him the amount he gave you, and never take his order , because if there is a problem in your printing process then the problem should arise to every one and every one should have complained the same . This is not the case here so take your call

 

Thanks to everyone who replied to my post.

Well I asked him to send me photos which he did. I obviously couldn't see a problem with the prints and told him so. I also asked him to return the shirts and I would give him a refund.
This was a few days ago and he has yet to reply!