Won't print any ink
[DTG HM1]
1 - 18 of 18 Posts
Joined
·
1,294 Posts
I agree with Jerid,
sounds like you have a blown mainboard.
If your mainboard is not under warranty, you might want to check with EquipmentZone. I know EquipmentZone can repair the mainboard for the Kiosk, not sure about the HM1.
sounds like you have a blown mainboard.
If your mainboard is not under warranty, you might want to check with EquipmentZone. I know EquipmentZone can repair the mainboard for the Kiosk, not sure about the HM1.
Joined
·
4,310 Posts
It would most likely be where the cables come in from the print head and connect to the board. The simple thing would be to take a glance at the underside of the board. See if there are any burn marks, no matter how slight, then of course, he can test the board if he wants to from there to find out exactly where the problem is. He most likely could repair it if he's good with electronics.
Joined
·
499 Posts
Sounds like the fuse or fuses are blown, these are electronic fuses not the glass kind! If you do a search I think someone had posed a picture about them!
I'm the guy that's been looking at the machine for Coleen. When I originally checked it, I saw no evidence of ink on the ribbon cables, and she is very fastidious when it comes to cleaning, so I ruled out cleaning solution on the cable ends as well. I tested the one IC fuse I found on the mainboard and it tested good, as did the AGC fuse on the power supply board.
Since ribbon cables are cheap, I had her buy new ones and I replaced them yesterday. After I was done we had input power and I heard the relay clicking but nothing else. My multimeter battery had gone dead during preliminary voltage checks so I decided to call it a night. Today it was discovered that the emergency stop was indeed engaged (Thanks to those that helped!!) and a check was done, but still no ink.
The machine is out of warranty by 3 weeks now and Pantograms tech support was not very helpful. When I asked them what they would check in determining a bad mainboard the tech replied that they don't test them, but that they only replace them.
I admit that I have not checked the underside of the mainboard for burn marks, and will do so today. Thanks for your continuing support in helping us get this problem resolved.
Since ribbon cables are cheap, I had her buy new ones and I replaced them yesterday. After I was done we had input power and I heard the relay clicking but nothing else. My multimeter battery had gone dead during preliminary voltage checks so I decided to call it a night. Today it was discovered that the emergency stop was indeed engaged (Thanks to those that helped!!) and a check was done, but still no ink.
The machine is out of warranty by 3 weeks now and Pantograms tech support was not very helpful. When I asked them what they would check in determining a bad mainboard the tech replied that they don't test them, but that they only replace them.
I admit that I have not checked the underside of the mainboard for burn marks, and will do so today. Thanks for your continuing support in helping us get this problem resolved.
Joined
·
5,540 Posts
ok that's just for the motherboard.. you need the firmware so that it will print.
SWF/Pantograms..sole owners on the firmware
SWF/Pantograms..sole owners on the firmware
Joined
·
1,294 Posts
Pop the eprom off your bad board and put it on your new one. That has worked for us.
Joined
·
5,540 Posts
forgot about that trick 
thanks for the helpful advice, Adam
I just didn't know if the HM-1 could do the external fuse holder I had someone ask me once but never got answer if they tried it or not.
thanks for the helpful advice, Adam I just didn't know if the HM-1 could do the external fuse holder I had someone ask me once but never got answer if they tried it or not.
Finally got the replacement from an Epson supplier. Upon inspecting both old and new mainboards, I found no removeable eproms. Perhaps there are different versions of the mainboard and we got the one that doesn't have removeable firmware.
Any ideas now?
Thanks in advance.
Joined
·
5,861 Posts
The older boards had the eprom soldered in. If yours is that style you will not be able to remove the eprom.
Harry
Equipment Zone
Harry
Equipment Zone
1 - 18 of 18 Posts
