You need to change your cutter setting from GPGL (which is proprietary to Graphtec cutters) to HPGL, which is standard for all other cutters and what all other softwares recognize.
To Change this, you must first power off your cutter and power it back on to recycle it. Then you will need to setup your vinyl sheet using Roll 1 or Roll 2.
Hit the Pause button and hit NEXT PAGE until you see COMMAND. Hit the right arrow key to view which mode your cutter is set. Whichever mode, HPGL or GPGL, has the asterice next to it is the current setting. Simply hit either the up, down, F3, F4 button (depending on model of cutter) to choose the next option.
Hit ENTER to save the setting change and resend you cut job. The cutter should now cut your design correctly.