[carlos gaitan]

I am a veloci jet xl owner. I bought it about six months ago. I have been having a lot of problems with it. Is there anybody out there that knows how to properly clean the print heads? I cannot get a nozzle check pattern. I have to do several initial charges before each one but now I can't even get the pattern. Has anyone else had this problem and do you know of a solution to share with me?

 

[abmcdan]

How long has it been since the last use of the machine? Did it sit with ink in it?

 

[carlos gaitan]

it sat for a week

 

[equipmentzone1]

Hi Carlos,

I will have one of our support techs give you a call first thing Monday morning.

Best regards,

Alex

 

[carlos gaitan]

Alex,
I have already spoken to tech support and they are continuing to tell me that I need to buy a new 500 dollar print head. I find this outrageous since I have only made about 200 shirts. My machine and all its parts are supposed to be under warranty. I would consider this something to be covered under the warranty especially since I have only owned the machine for 8 months. This problem continues to cost me money in lost revenue. I need a real solution in real time to this problem. The reason I posted on here was to receive some feedback from anyone who else who owns this machine and has faced similar problems. I am at this point considering legal action.
Thank you,
Carlos

 

[equipmentzone1]

Hi Carlos,

We do want to make sure you're back up and running as soon as possible. I am sure we can figure out a solution for you quickly. We will contact you first thing Monday morning.

Best regards,

Alex

 

[abmcdan]

In my experience with DTG printing leaving a printer sit a week or more is very risky because garment inks will dry and clog. If you have low humidity or high temperatures it clogs even faster.

 

[estrada]

it sat for a week

You should never leave your machine with out a head clean at least each other day. Specially if you have white ink in it. If it takes a lot of had cleans and you do not get a good nozzle check, it is most likely that your print head is partialy clogged. It could also be your capping station, but that is less likely. Unfortunately manufacturers do not guarantee the print head.

 

[janem]

Hi,

I second that. You need to run machine every other day. And you need to run it printing as often as you can. Otherwise the head will clog. And will not be covered under warranty. Esp if you have white ink in it? They would have told you this i would have thought. Just 2 cents worth

 

[Smalzstein]

Definitely a user related problem. Also I don't know a company that gives warranty for a print head. This is a consumable.

 

[lazographics]

If your going to leave the printer sitting for more then 2 days, no matter what printer your using, you should always replace the ink cartridges with your cleaning cartridges and do at least 2 intial charges (powerful head clean) to flush out the ink from the print head, capping/pump assembly, and the lines that go out to your waste bottle. This will allow you to leave the printer to sit for as long as you want with out having to worry about ink staying in your system to clog. Were you told to do this when you bought the printer? If not then is it really your fault? Unfortunately d-t-g companies don't offer warranty on the print head, other then Belquette that I know of, because of this reason.

 

[equipmentzone1]

You'll need to make sure your refillable cleaning cartridges are near-full before doing a sequence of initial charges. Also, when printing with them, make sure that one cap is removed as a breather hole.

-Alex

 

[zoom_monster]

Alex,
I have already spoken to tech support and they are continuing to tell me that I need to buy a new 500 dollar print head. I find this outrageous since I have only made about 200 shirts. My machine and all its parts are supposed to be under warranty. I would consider this something to be covered under the warranty especially since I have only owned the machine for 8 months. This problem continues to cost me money in lost revenue. I need a real solution in real time to this problem. The reason I posted on here was to receive some feedback from anyone who else who owns this machine and has faced similar problems. I am at this point considering legal action.
Thank you,
Carlos

8 months, less than 200 shirts. You really do not do enouph business to justify having this machine. If you go through a dry patch, you need to purge the machine. A week here or there might be OK on the CMYK side, but all ink settles and when that precipitate gets to the dampers and nozzles... you have problems. You need to be more involved with this machine. Printing at the frequency you've stated is a well known detriment to this type of equipment, no matter the brand or cost. Threats about legal action on a public forum are not very smart on your part. Ask your Lawyer.