@german13 -- I made over $50,000 profit on my Easy T last year. Profit. I have the numbers to prove that, and I bought my Neoflex and my accessory equipment with 1/3 of the profit from the Easy T, plus bought a new condo in Florida with the rest so that I can expand my business. We still use the Easy T alongside the Neoflex and it still works great. It's too bad other people had issues, but mine made me more money than I expected, and did its job to introduce my staff to DTG. We have been screen printing for 6 years prior, and I have been in the textile production market for over a decade back in the days of printing on roll fabric and steam setting.
RIP sales don't mean anything to me if the RIP isn't being used. The #1 biggest problem I have with RIP sales is that the RIP is totally useless outside of the one machine it is paired with, in DTG. In wide format printing, I own multiple copies of Onyx Production House and if I change printers, my RIP can handle the new printer without any difficulty. With DTG, the RIP can't be changed easily or cheaply or at all sometimes to another machine type.
Come up with data to beat this fact: few people buy a RIP separately from a printer. The huge majority of RIP purchases are not bought by the customer but by the OEM of a DTG printer who provides the RIP with the printer. If the printer stops being used, the RIP is still considered sold.
The data I have backs up repeatedly that the R-Jet isn't just sold in reasonable quantity, but is also being USED by end users. As I said, I called enough European shops to get a good feel for what support they were getting, and I didn't come across more than a tiny handful of owners who said they had a PolyPrint machine. I wonder how many PolyPrint machines were sold (with the RIP included) that aren't being used. On top of that, the forum here had a nice long list of unhappy customers who ripped (no pun) the dealer support network over and over and over, and then followed up by saying that the OEM took a long time to respond. One customer removed his complaints after posting that someone threatened to sue him for his comments.
Back in the first generation video game era, Atari sold a record number of Pac-Man cartridges. Millions and millions. It is, to this day, the #2 or #3 worst video game ever made, with record number of customer returns. But, to this day, it is still ranked as one of the best selling video games of the era.
Sales mean nothing if the product isn't being used for profit by the customer. I have faith that the R-Jet series is being used and profitably, because I don't see people hopping on here and berating the OEM or their support network for problems that aren't solved quickly.
One can only go based on their personal faith in their own due diligence. I don't print shirts, I don't design artwork, I don't order supplies, I don't manage my staff, I don't do technical service or maintenance, and I don't handle the backend or accounting. My only role at any of my businesses is to be the one to handle due diligence, and kick doors down when there's bureaucracy. As such, I have all the time in the world to call people and ask for input on their own purchases. Without a doubt, Neoflex is #1 in the US, and in my opinion, R-Jet is #1 in Europe. Not based on sales volume, but based on long term profitable customers who are happy to wax ecstatic about their machines.
