[edward1210]

I love to buy from ryonet, great company, great technical support, but what horrible instructional dvd
I bought the 4colors process and the guy who is doing the color separation or adjustment in photoshop is guessing, he does not know where to go to do some adjustment on the photoshop menu, in general is not a good instructional video
I would like to get my money back

 

[20vK]

I thought it was very useful. Showed how to adjust colours digitally to get good colours on press.

 

[sben763]

I love to buy from ryonet, great company, great technical support, but what horrible instructional dvd
I bought the 4colors process and the guy who is doing the color separation or adjustment in photoshop is guessing, he does not know where to go to do some adjustment on the photoshop menu, in general is not a good instructional video
I would like to get my money back

4 color process is not a exact process. There may be a revision version you have then what I have. Got mine 5 years ago. The problem with the photoshop is the menus have changed over the years. I will agree that the person doing a video should know what ver of photoshop and explain it. Not to add insult but if I remember right that video is available on YouTube for free. They had almost all there videos on there including the special effects one with Lon Winters. I haven't checked lately so they may have removed due to some complaining that they were available for free

 

[LoneWolf2]

Why don't you email them and tell them about it instead of griping on a forum?

 

[Mtnview]

Why don't you email them and tell them about it instead of griping on a forum?

Agreed. Unless you have exhausted all attempts to fix the problem. I usually contact the source first to remedy a problem just like I hope any customers would contact me first before going on a forum and saying they want their money back.

 

[sben763]

With DVDs it a standard measure no returns. I am sure the OP thought they would buy this DVD and print a CMYK print right after. They then found out there is work and thought process involved.

I don't buy from Ryonet anymore. But I didn't come here complaining of issues. I simply moved on.

 

[ScreenFoo]

I've been doing four color process for a long time, I'm still guessing. I'm just better at it now.

 

[tonkatruck]

I did not find Ryonet very responsive to problems. I loved there pricing and the wide variety of products they have. I had started to move more and more of my business to them but I had ordered several rolls of 15 inch vinyl and then sent me 19 inch or whatever that longer version was. I do not like the longer version and asked them to take the 19 inch version back since it was there mistake and send me the correct size. They refused saying they had written down 19 inch so that is what I must have ordered. They could look at my order history and see that I had never ordered 19 inch. The guy was kinda rude as well. I have not ordered anything else from them since. They lost a about a $1,000 a month customer probably over $25 worth of shipping and on top of that it was there fault. Went back to my old vendor whose pricing is higher but always not only take care of there mistakes but take care of mine sometimes as well.

 

[Tj Ryonet Tech]

Hey Edward, thanks for letting us know about that DVD, its about 5 years old now so though the content is still relevant its definitely due for an update. We will get in touch with you and work out a win win so that you don't feel like you didn't get any value from the experience Ryan

 

[dudefor20]

Ryonet has staff who can show u via PC +phone..

 

[20vK]

Hey Edward, thanks for letting us know about that DVD, its about 5 years old now so though the content is still relevant its definitely due for an update. We will get in touch with you and work out a win win so that you don't feel like you didn't get any value from the experience Ryan

Seems like a pretty reasonable offer to me.

Every business experiences errors or unsatisfied customers. It's how they listen to their customers and deal with the problem that distinguishes mediocre and great companies.

You have to let them know though, before they are able to make things right with you.

Also, a lot of people use the older software, so older dvds are still relevant. New Adobe cloud subscription policy means more people will be using the most recent software available, so perhaps as a software instruction firm, Ryonet may want to consider adding a series of software version update chapters on cloud, (available to purchasers of the dvd), to core instruction videos where there have been significant function changes within a software program that has a new version release. Most programs operate the same way, even though they evolve. I found the process DVD very relevant and I use CS6.