Don I am a coldesi customer and my wife and I are having problems with the rip. The manual is very vague on how to trouble shoot printing problems and when i call coldesie they tell me to read the manual. We are very frustrated at this point and worse we are waisting shirts and not making any money.
We can print on white and light shirts till cows come home, but a customer wants black or almost as bad the dreaded red. When we came to Tampa for training the underbase was perfect like it printed the image in white then on the next pass it did the color, sweet. We are yet to have that result. Our Viper prints a square white box then prints the image on the box, not like we saw in the demo. and the amount of ink is very thick. We have tried every undercoate setting and never has it printed like the demo we observed.
We cant give up we have way to much money invested in this business, we cant keep going either if it doesnt work.
We need help desparatley our our business is soon to fail after only 3 months.