[UDesign]

My Veloci-T has been printing fine for the past year. All of a sudden today, it is printing upside down. Is there a new Manual? Anyone had this happen?

 

[equipmentzone1]

My Veloci-T has been printing fine for the past year. All of a sudden today, it is printing upside down. Is there a new Manual? Anyone had this happen?

Hi Teresa,

One of our techs will be contacting you shortly.

Most likely this points to a software issue. Have you tried printing a different graphic?

One way to check if this were a software issue would be if you had another computer handy. Install the software from scratch on the other computer and then try printing. If the print comes out fine, it's certain to be a setting in the other computer's software.

-Alex

 

[equipmentzone]

It does sound like a software / computer issue. The printer gets it's print information on placement from the computer.
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