Hi guys... I'm working with an angry customer and could use your thoughts!
A guy brought in a boat cover for us to screenprint a one-color logo on in two locations. It was a used cover, and was in okay shape. The first thing we did wrong was print the wrong color of ink on the design... he wanted black, we printed white.
Our next mistake was that we tried to "fix" it by cutting out the logo using vinyl (suitable for nylon material) and heat pressing over the top of the screenprinting. Yes, we got in a hurry and actually believed heat pressing a boat cover was a good idea (bad day).
The design looks good, but there are now marks from the heat press on the boat cover where we put heat to the waterproofing layer and it looks okay but not professional.
Long story, but the customer is unhappy and wants us to buy him a new cover. What would you do?? I refunded the $65 we charged him, and now he wants $300 to go buy the cover. I accept our fault in this, but can't justify giving him that. I am willing to give him $100. Thanks for your thoughts!
A guy brought in a boat cover for us to screenprint a one-color logo on in two locations. It was a used cover, and was in okay shape. The first thing we did wrong was print the wrong color of ink on the design... he wanted black, we printed white.
Our next mistake was that we tried to "fix" it by cutting out the logo using vinyl (suitable for nylon material) and heat pressing over the top of the screenprinting. Yes, we got in a hurry and actually believed heat pressing a boat cover was a good idea (bad day).
The design looks good, but there are now marks from the heat press on the boat cover where we put heat to the waterproofing layer and it looks okay but not professional.
Long story, but the customer is unhappy and wants us to buy him a new cover. What would you do?? I refunded the $65 we charged him, and now he wants $300 to go buy the cover. I accept our fault in this, but can't justify giving him that. I am willing to give him $100. Thanks for your thoughts!