[edward1210]

Ok, I'm having a problem, here is the problem:
every time, I separate the design, and I select "separation" for the color, my cs3 photoshop crash(stop working)
How can I resolve it.

 

[tpitman]

Email Steve @ ultraseps.

 

[edward1210]

Email Steve @ ultraseps.

I did and here is his answer: There is no part of UltraSeps that can crash Photoshop. If this is happening, I suspect its a problem with Photoshop itself. You're probably using Windows so what I would do is trash the preferences file of Photoshop. This cures many strange Photoshop issues.
I don't know what he mean by trash the preferences

 

[tpitman]

It's been awhile since I used Adobe products on a peecee, but find the Photoshop folder on your hard drive, open it and see if there's either a preferences folder, or a preferences file.
I believe you delete it, and restart Photoshop. It should build a new preferences file (if my memory serves me correctly).
I've had to do that in the past. I can't say with certainty what program it was.
Someone on these forums on a PC might provide a little more insight.

 

[edward1210]

It's been awhile since I used Adobe products on a peecee, but find the Photoshop folder on your hard drive, open it and see if there's either a preferences folder, or a preferences file.
I believe you delete it, and restart Photoshop. It should build a new preferences file (if my memory serves me correctly).
I've had to do that in the past. I can't say with certainty what program it was.
Someone on these forums on a PC might provide a little more insight.

Thank you, I looked for but I don't see it

 

[tpitman]

Is there a photoshop preferences file in your System folder?

 

[edward1210]

Is there a photoshop preferences file in your System folder?

I don't see it, I look inside cs3 folder, also inside adobe folder and c drive.
No

 

[UltraSeps]

Here's a video on how to manually delete the Preferences file of Photoshop on Windows. There's also a keyboard shortcut to do this, although sometimes it doesn't work. I did send this link to the user. If after deleting the preferences file and if Photoshop continues to crash, please contact me.

https://www.youtube.com/watch?v=qjXBPoDetV8


I have yet to encounter any function of UltraSeps that can crash Photoshop. There has to be another issue.

The first part of the video goes over a few problems a damaged preferences file can exhibit, you can skip over that if needed to about 1:15. Overall, irregular behavior within Photoshop can often be resolved by trashing the preferences. I've seen dozens of problems with Photoshop that couldn't be explained which magically disappeared after deleting the preferences.

I've also attached a graphic here with instructions on how to reset the preferences by holding down certain keys when starting up Photoshop. As stated above, this is not guaranteed to work.

 

[edward1210]

Here's a video on how to manually delete the Preferences file of Photoshop on Windows. There's also a keyboard shortcut to do this, although sometimes it doesn't work. I did send this link to the user. If after deleting the preferences file and if Photoshop continues to crash, please contact me.

https://www.youtube.com/watch?v=qjXBPoDetV8


I have yet to encounter any function of UltraSeps that can crash Photoshop. There has to be another issue.

The first part of the video goes over a few problems a damaged preferences file can exhibit, you can skip over that if needed to about 1:15. Overall, irregular behavior within Photoshop can often be resolved by trashing the preferences. I've seen dozens of problems with Photoshop that couldn't be explained which magically disappeared after deleting the preferences.

I've also attached a graphic here with instructions on how to reset the preferences by holding down certain keys when starting up Photoshop. As stated above, this is not guaranteed to work.

I did it, but still my cs3 keeps crashing(stop working and closing) when I select "separation color

 

[UltraSeps]

I'll need to take a look at your system. I have sent an email with instructions on what to do.

Plus, I'm not sure what you're trying to say here: "I separate the design, and I select "separation" for the color"

Therefore, its best if I log into your system.