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2,651 Posts
Except for a few long-time customers everyone pays in full upfront. I took a couple of losses early on and it just wasn't worth the time and emotional energy. Now I never worry about whether someone will pay or not. It also eliminates all the accounting time lost in handling partial payments. Occasionally I lose a potential customer but after I explain that its custom work that can't be resold they usually accept that. I do offer to have them pay for the embroidery set-up first and pay sparately for shirts after they have approved their set-up proof.