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Rachel, please send us an email with this information so we can pick up your machine and send another.. Contact Pro World Inc - Pro World
I'm having an issue with your Transpro 15x15. I bought from your web site not that long ago and now I have an issue with the heat plate being locked down, ir will not come up under any circumstances. Can I get a replacement for this as it's not very old and I'm losing money as it sits idle. Thanks for your quick response.
 
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