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Discussion Starter · #1 ·
I just got my press two weeks ago and have been playing with it ever since. While I'm new to this business, it seems like things are a little "off". I knew I was taking a risk buying a press not made in the USA, but I intend to replace it as soon as I earn enough money. I just need something to get the ball rolling.

Maybe I'm doing something wrong?:confused: On the LIGHTEST pressure setting, the front of the top plate is very tight against the platen. I can't even move a piece of paper between it. It's even slightly squishing the platen. The back of the top plate hovers about a half centimeter above the platen. Since I work in rhinestone decorating, I really need an even pressure. Especially when making car decals. Is there an adjustment knob I'm missing somewhere?

PLease help! I already have 3 very large order inquiries and I'd like to get things going. Thanks!
 

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I have one of these, and the first thing that comes to mind is that the top platen may be getting into a bind when it is cranked all the way up. You might try lowering it just a bit, and see if that will allow the head to pivot properly. Hope this helps!
 

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Discussion Starter · #5 ·
I've tried all sorts of levels of pressure. It just keeps getting tighter up front. By the time I can get the back to touch the platen, it's way too much pressure for rhinestones. The glue comes out and surrounds the stones and looks horrible!
 

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Rachel, please send us an email with this information so we can pick up your machine and send another.. Contact Pro World Inc - Pro World
I'm having an issue with your Transpro 15x15. I bought from your web site not that long ago and now I have an issue with the heat plate being locked down, ir will not come up under any circumstances. Can I get a replacement for this as it's not very old and I'm losing money as it sits idle. Thanks for your quick response.
 
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