We are UK based, like you we started with vinyl, which now due to the recession every man and his dog have a cutter, we then went onto laser printer transfer sheets, then sublimation.
We had issues with washout and I finally bit then bullet 3 years ago with Harry and bought a Tjet 2 ...
As everyone will tell you they most definitely are not plug and play, we wasted quite a number of T's which I put down to a training learning curve ...
I cant fault EZ support they have been most helpful even out of wty ...
The pre treatment is a doddle with a Wagner, however dont buy the import via EZ get a UK one off ebay, the transformer I got via EZ isnt very efficient energy wise, also a bit dangerous ive jumped around the room a few times ...
I would recommend doing a good deal with Harry re extra print boards and a spare one of everything eg, capping station, etc etc ...
I still have issues with mine stopping with solid lights on large white prints, but I will just put that down to the one I have ...
Moving over to the bagged ink system cured a lot of our early issues ...
I would recommend resolute dupont ink in the UK as importing became a pain and to be fair the price works out about the same with shipping & VAT etc ...
Ive recently looked at a few others, but what I do like about the Tjet is the deep draw, I do hoodies & jackets which I think I will struggle to do with some of the newer more shallow machines coming onto the market ...
Finally I would recomment ralawise who we now use to supply our garments & ink (resolute dupont) ...
If we could sort our white ink issue, I couldnt fault the machine ...