I talked with Microsoft only for them to know nothing but to just send me to Dell. I then let Dell connect to my computer and still no answer. After lots of research and talking back with T-quoter I found that it was all because I bought a Vista 64-bit OS. I needed the Vista 32-bit OS. yea, threw me for a loop too. Vista 64-bit has lots of problems with 32-bit programs, I think especially with ones that involve large data bases because the 64-bit OS doesn't use the msjet40 and the MDAC has issues. I'm not sure, I just found out I need a new computer because I also had problems with my brand new Graphtec GE5000 vinyl plotter driver installing and it also said compatible with Vista. So I take the Dell back to Best Buy and they let us exchange it. Well we looked on tags and most had Vista 64-bit OS or just Vista but never wrttien 32-bit. So after waiting 5 minutres to ask someone fore more information, between 3 Best Buy employees and none of them even acknowledged us enough to say be with you in a minute, we just went to front and got our money back. We then went to Circuit City and they looked on their system and didn't have 1 computer in stock that wasn't ran with Vista 64-bit OS. Luckily Office Depot had an Acer with Vista 32-bit and they gave us a better deal than Best Buy and treated us great. Now everything works like a charm, no problems with installation of any software or hardware. So....moral of the story is Microsoft sucks. There is no more XP unless you get a computer built somewhre and looks like Vista 32-bit is headed that way. But I do believe all the parties should be more specific about their products. Beware even if it says Vista compatible, there is more to it than that apparently.