I just purchased a T-jet 3 and like most of the people in this forum I have not got the perfect T-shirt yet. With the cost of these machines the expense of the parts (i,e print heads $400.00)and the learning curve for this product that I feel wasn't quite ready for release to the general public there should be somthing done as far as offering more extensive training videos. on site training and a discount for parts. These are not your average hobby type printers. I feel these issues have to be addressed to US screen.