I am attaching a photo so you can see for yourself the condition of the machine after it was serviced by a Velocity Jet tech. Please notice that the printhead is crashing into the right side of the shirt board. What more can I say? This is now going on eight months with two different machines that have failed to put in one eight-hour shift.
Status of Velocity Jet Machine
[VELOCI-JET]
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Joined
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833 Posts
Hi,
We'll contact you first thing tomorrow morning.
Alex
We'll contact you first thing tomorrow morning.
Alex
Joined
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30 Posts
I was actually considering this printer, please update us on the problem and the status of the repair.
Good luck and hope you get it up and running soon.
Good luck and hope you get it up and running soon.
Joined
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30 Posts
Has the print head crashing into the side of the shirt hold an on going problem?
What were the reasons for the other 2 printer replacements?
Maybe it will be a simple adjustment or fix.
Joined
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30 Posts
Where you able get your printer fixed?
The tech did contact me with a possible fix. I tried it and the problem is still not solved. He was quick to offer a new machine. However I was offered a new machine when problems arose with the first machine. After months of waiting, I had to drive from Chicago to New Jersey with the first machine in my van and speak to Harry personally to get my current machine (machine number #2). Since no other person has contacted me, I am concerned that the company is offering a replacement machine with no intention of actually doing so quickly.
Joined
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30 Posts
You should insist to talk to the owner of the company and explain to him the tech recommended a new printer.
There should be no reason for you to wait another 4 months for the replacement...that will only make matter worse and you've already encountered several difficult issues with the product.
Good Luck, hope you can get this problem solved.
There should be no reason for you to wait another 4 months for the replacement...that will only make matter worse and you've already encountered several difficult issues with the product.
Good Luck, hope you can get this problem solved.
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