Question: Why is my digital showing a white background?
Answer: This is the number one digital question.
First of all, our digital process does not support transparency. We hope to have this ability in the future, but at this time, it is not supported.
There are two processes for digital images, digital transfer and digital transfer overlay. A digital transfer will only be used if the color of the apparel is white. A digital transfer overlay is the technique that will be used for any apparel that is not white.
If you select white apparel, the digital image will have a transparent background. The upload places a white background for the image, but this is not seen on the product. The actual design is transferred onto the product.
If you select apparel that is not white, then there will be a white box around your design. You now have two choices:
Leave the background as white and if the design meets the requirements stated below, then the white will be removed from the image when the image is produced.
If you want to make the design 'appear' transparent, then you can make the background the same color of the shirt. You would then put "R(color)" in the bottom right of your image. The Remove text would be part of the actually file, so if is seen and part of the image. This will notify production to trim this color away. The R stands for Remove and you put the color that you want removed in the parenthesis.
The requirements: Make sure that the design you wish to have cut out has a distinguished contour and that the smallest parts are at least .06 inches in size. Otherwise, the image will not be cut out and the background will be printed.
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