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im not sure if it will go wider than 11 but my print area is set at 11x17..go to page settings and change dimensions and select no cutting mat maybe? or maybe non designer edition is different? i have designer edition..
Print and cut in non designer edition works without a problem.
This is probably just user error. Something obvious, like he didn't pick rear tray in printing preferences for a3 paper or something similar.
 
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