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[SELLING PRINTING SERVICES] Handling Mistakes

1027 Views 3 Replies 3 Participants Last post by  diomedes770, 
D
I have had a run of bad luck. I just got a bad order of transfers that are on a rush job, due tomorrow. The plastisol ink is smudged or ghosted. I ruined one shirt, plus the cost of the tranfers, and the softball team is not going to be real happy they will not have their uniforms for the game. It would be one thing if it this was the first time, but I have a bunch of applique designs that were done wrong and a whole stack of the wrong vinyl that I payed for. Just wondering how people would handle the softball team( it is run by my wife's friends husband) and the transfer company. Should I get them to pay for the shirt and time?
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L
Re: Handling Mistakes

I don't know what type of time guarantee you gave the customer, but they need to understand that they bear some responsibility if they left it to the last minute to rush order their shirts.

What company did you order the transfers from? While I doubt they would pay for the shirts they might give you a price break on the transfers which you could pass along to your customer.

Hope it works out for you.
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proworlded
Re: Handling Mistakes

If the transfers are defective I would think that the manufacturer would replace them immediately. Have you contacted them?
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D
Re: Handling Mistakes

They are not open on Sat, or Sun. My wife scraped off the excess plastisol ink, and we just lost the one shirt, I ordered 2 extra shirts so our order will go out monday as planed. Just frustrating.
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