Look at the Cyan cartridge where the chip is and see if it looks like there might be some extra glue that has come up around the small tab that might be covering part of the chip. If so, be careful... but try to remove the glue with your fingernail. This is what happened to me when I was setting one up recently. I removed the excess glue and it worked fine. However, you might have a different CIS system then the Sawgrass one we have in the United States. Let us know how it gets resolved.
thanks for the tip tip...i did think that the chip had too much glue on it but when i looked at the rest it seems like they were all the same...going to try scrap a bit more off it. the company i got it off though has since shipped a new chip...hopefully get it tomorrow and start the useless samples from the first attempts
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