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That's not the printer.
Are you running the printer with Sawgrass ink?
Are you using the 'powerdriver' and selecting ceramic/glass?
Are you using a recommended paper such as Trupix? (Dynosub is no good)
Are you pre-heating the slates and the base plate to remove moisture?
Are you pressing 'through' the slate?
I used to have that problem in the very beginning and it was because of too much heat, It does usually polish off with a decent car polish like auto glym.
To have that much trouble with a Ricoh from the start, exhaust customer support and lose heads you really should buy an Epson and make full use of the support on here.
 
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