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Discussion Starter · #1 ·
Hello,

I am very sorry to say that I am a disappointed customer . So far I have been in business for 6 years, and had to buy 3 Ricoh GX7000(print heads went bad) and 1 SG800, all of which gave me problems.

Now this week while using the Printer SG800 for a job of 100 slates, all the prints came out with small black dots all over the artwork.

I really don't understand why I am having so many issues with this printer (SG800). Shouldn't this be the best printer for Sublimation?
It has been problematic from the first day of its use. Bybass tray, colours off.

Can someone please help me with these issues, it would be much appreciated.

Sawgrass support in UK are useless. I've called them multiple times to complain my issues where never resolved.

This is definitely the last time I will spend my hard earned money on a ricoh or sawgrass product and I will make sure that everyone knows about it.

Please see attached file as reference for the problem mentioned above.
 

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Discussion Starter · #3 ·
Hello Dekzion,

Are you running the printer with Sawgrass ink?
Yes sublijet hd ink

Are you using the 'powerdriver' and selecting ceramic/glass?
Virtuoso Print Manager 5.1 r1219

Are you using a recommended paper such as Trupix? (Dynosub is no good)
Textprint-R

Are you pre-heating the slates and the base plate to remove moisture?
Its not from the slates because I see the small dots when I print them out on paper. They become much brighter when I heat press them down to any object. mugs,slates etc
I really think I have some setting that is off. I see the small dots mostly on low resolutions photos. Its wired because on the GX7000, the small dots never show up. Doesn't matter if the photo is low or high resolution.
I will check some more settings and let you know.
This problem is driving me crazy...

Thanks for your reply,
Marcel
 
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