Raise I think Clark is talking about Malco support. I've only heard good about Anajets support as a matter of fact when we we went to the Anajet demo at there dealer here in TX, The machine just stopped in the middle of the demo. The guy called tech support and with the click of a few buttons resumed printing. This took less than 5 min. It had something to do with the machine thinking it was out of ink, but it wasn't.Is this Anajet support or Melco support?
If you are having problems with Anajet support, I would suggest you get your sales person involved.
I have never purchased from Melco so I don't know how they operate but I would think a call to your sales person letting them know you were unhappy might help grease the wheels as well.