The first thing I recommend you do before messing with any of your cutter's settings is to check out the shape that you're cutting. All all the sides closed off? Incomplete paths will not completely cut in CutStudio simply because the sides are not all attached.
If that's not the case then it's something to do with the machine. Either it's settings or the blade, blade holder, cutting strip, etc,.
If that's not the case then it's something to do with the machine. Either it's settings or the blade, blade holder, cutting strip, etc,.