We are sorry we didn't take pictures or video this fix. If you can solder and have a good soldering iron, you can probably do this but you will need to tear up the existing USB connector to get it out. It has a plastic cover and I think 4 little legs that are soldered in and two larger side legs in bigger holes that are just to stabilize it on the board. You also have to be careful not to damage the "lands" - the connections leading from the solder holes to wherever they go. If you can pry up the plastic cover and clip the legs, you can used the soldering iron to heat up the pins and pull them out, then try to clear the holes so you can put the new one in. Because the two outside legs are so big, you may have to keep melting the solder and sucking it out until you have a hole big enough to stick a pick tool in and make the hole large enough to accept the new stabilizing pins. It has been 4 months and it is still working great. It was definitely the problem and we will replace the USB port again if it happens again. This explanation is real crude and simple, so I hope it helps. If we end up having to do it again, we will take pictures next time.