I replaced a Sawgrass SG 800 after extensive quality problems with the cheapest Ricoh 2100 available in Namibia. The Ricoh is running on refillable ink cartridges and is dedicated to mug and plate sublimation work. (The sublimation ink being used is of questionable origin, and it is procured from a small importer) however with the above in mind the little Ricoh is running perfectly and the quality on the final product surpasses the much more expensive Sawgrass by far. Will definately upgrade to larger Ricoh in future.