From another forum.:
Re: Third party ink voids warranty? NEW [SIMILAR]
- 2 months ago
I've been developing and selling 3rd party inks since 1993. It is correct that the use of 3rd party inks does not automatically void your warranty here in the USA because of the Magnusson-Moss Warranty Act and the Sherman Anti-Trust Act.
As a result of this protection and because the OEM inks are known to clog printers, the OEM is bound to provide you with repairs under warranty for the same reason - unless they can demonstrate that the use of third-party inks causes new problems that OEM inks do not. With some inks that may be so. For example, a third party ink can have incompatibility with the printer, or may have been formulated for another inkjet technology, or is contaminated, etc.
But, the OEM is not obligated to provide warranty repair and testing with the 3rd party consumable installed, and they normally charge you the cost of a set of Epson inks for the final testing. You should always keep a partially filled set of OEM carts as a courtesy to the OEM as well as the means for them to complete the testing of your printer without charging you for new inks. This avoids ill will on both sides. They do have to provide a finished test, but not so with an ink that they can not guarantee performs to their own. And the consumer feels that they should not have to buy OEM inks for a repair. But, that's the catch-22.
My own company ishttp://www.InkjetMall.com
and we have insurance against repairs when the OEM can prove that the use of our products voided the warranty. I believe that that is the least a 3rd party ink company can provide as assurance to its customers.
But it is true that this same warranty protection (first used against the Ford Motor Company) is not the rule of law outside the USA. And that is usually where these arguments stem from.
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Inkjetmall • ConeColor • Piezography • Cone Editions Press
Epson's are known for clogging so kinda hard to blame it on a 3rd party ink. My ricoh GX-7000 broke when I used Staples brand 13x19 presentation paper on it. The paper says ALL INKJETS so as a consumer I believe that statement is saying ALL INKJETS and being a inkjet printer should have no issues. Looking at the paper weight it falls with in the specifications that Ricoh says the printer can print. Now I had dye sub inks in it and needed to print a few logos for some shirts and knowing that the 8x11.5 paper worked I need these done ASAP unfortunately the printer since I got the by pass tray has had issues grabbing any paper of any size from it. That day was no different. And after 4 attempts I put in couple more to help it grab it and the stupid thing grabbed all 4 sheets and busted a metal rod.
Now I have issues the way the warranty reads.
Ricoh says from the purchase date. So what is that exactly. ?? The day you order ? They day they ship ? They day you get it ? They day they get the vendor gets their money say in a COD payment, which is how I paid ? I ordered on the 7th, shipped the 9th, I got it the 13th and then they got the cod the 15th. So what day did my warranty start ? Cuz my printer broke on the 7th , one year to the date.
Oh and add to it that I reported it on line at Ricohs site the day of the 7th but didn't call till the following week, The tech considered it out of warranty just from that.
At no time was it inquired on how it broke or what I was doing when it broke.
I was using 3rd party inks, Sawgrass - said by ink company to work in this printer
I was using non ricoh paper but fell within their specs.
I was using the paper in what could probably be considered other use than presentation.
So what.?? I was well within all the specs so as far as I was concerened Ricoh should get their butts out here to fix it. Their biggest issue tho was the dates. I had to get invoices with the serial numbers and sent them tracking info etc to get it under warranty. And they did cover it. Tho not once was the use brought up really.