[a.santos]

I have been contacted at last, finally! My problem is not solved but the dealer contacted me. Thanks Georgous, I hope the dealer assumes his responsabilities. My machine may have problems but my real problem is the dealer, not Polyprint. If Georgous didn't help, the dealer would never contact me.

Thanks Polyprint.

 

[HyBrid Foto]

Re: Texjet-Polyprint WARNING!!!

wow I am quite amazed about your concerns. When we got our machine from a dealer in our country and started having problems with the machine and our dealer wouldnt help so we turned to Polyprint. They have been amazing to help, fast anwsers, fast to ship parts, ink, precoat. We have dealt with George, Christina, Demitri and Nikko and they have ALWAYS been quite pleasant to work with. We have had problems with our machine but thanks to Polyprint we finally have a working machine.

Regards
Ami Helge

 

[HyBrid Foto]

The machine is tempermental even as a regular large format printer, it takes daily maintance and patience. We have learned a great deal about our machine just by reading. True some dealers are not cut out to work on this machine and maybe polyprint can consider picking only dealers who are cert or authorized epson dealers/techs. We have two epson machine besides this one and one HP large format. Unfortunatly any machine inthe DTG world can be problematic and isnt easy to get things right when begining. Going into the tshirt business isnt for beginners. As we have found out one must be willing to learn and take care of things ad well as getting help through the forums, dealers and Polyprint. But that is just my honest opinion based on our experience that we have had in the past 6 months. I cannot praise and thank polyprint enough for the help they have given us and contine to do so.

Have you tried asking for help here on the forums? What kinds if problems are you having?after all what are these forums good for if not to help help each other?

 

[HyBrid Foto]

Re: Texjet-Polyprint WARNING!!!

What kinds of problems are you having?

Hi people! Just a WARNING!!! Texjet-Polyprint really suks!! I bought my machine (new) about a year ago. It had so many problems, it still has, that I had been able to use it only for a few months (in a year!!!). The worst now: nobody (seller and fabricant Polyprint) seems to care about it! They sent a technician from Greece that put it to work..... for three weeks!!!! I have tried to communicate with either the seller in my country or with Polyprint in Greece....no answer. Think twice, designer community, before you by their machine. After the payment, you'll be on your own when the problems begin. My advice, choose a company that is able to assure you a good after-sell assistance. Be sure, this is not the one. A company like this can bring your business down!!! Like mine that is going really deep down, by loosing my customers because of an unprofessional Company like Polyprint and their representants!

 

[HyBrid Foto]

Re: Texjet-Polyprint WARNING!!!

We have had problems before with this. It can be fixed but is not simple. This is what we did (may not apply to your situation) If you have not worked on your printer before I highly suggest you DO NOT try the following

1. (basic user) Check the cartridges to make sure they are sealing well when you insert them - Do you use refillable or pre fill cartriges? If you use the refillable ones you may need to replace them with the newer version that was release in June
2. (advanced user) Check the ink lines where they go into the cartriges - could be an air leak from faulty lines or connections
3. (advanced user) check orings (similar problem that we had last week) at the connections from ink lines to print head - VERY SMALL THIN BLACK ORING. These could be old or worn causing ink to fall back into the cartridges

These are the three most common problems that we have found with bubbles in the ink lines. We have fixed them quite quickly and back working again. We have taken a syringe and GENTLY drawn ink back into the lines where the lines connect to the printhead (again i stress GENTLY)

These items are a maintance issue that we check once a week now. These items are all availble as OEM consumable parts that need to be replaced after a certian period of use (even if it was a normal Epson 4880 large format printer)

Its not kind to be bashed publically by a customer when you are the company so I understand George's concern with you post. Like I've stated before I have had no problmes what so ever with the Polyprint company. They have gone above and beyond what they needed to do for us with our problems. They still continue to do so. I also know that this time of the year is vacation time and many of the techs and George himself has been out.

Have you called and asked to talk to the technicians and explained the problem or just called and said you have problems? Have you sent an email to [email protected] explaining your problem in detail? We have done this before and gotten an anwser quite quickly (within 24hrs usually)

Discussions over a telephone often lead to missundertandments due to the fact that some things arent relayed well and there may also be a language barrier as well.

As one might say honey attracks more files than vinagar. Peoples natural reaction when met with harsh words or unpleasant demands are that they in return are quite unpleasant to work with.

Hope my suggestions work
Ami Helge
HyBrid Foto Sweden

 

[Rodney]

Re: Texjet-Polyprint WARNING!!!

It's too bad that you deleted your posts. You shouldn't be threatened to be sued for telling the truth in an online forum. Only if you were posting lies should you have something to worry about.

Posting honest stories and experiences (both the good and the bad) is what really helps others here.

No business is perfect and they will all have an unhappy customer at some point or another. To me, the most important thing is how businesses deal with those issues when they come up.

 

[HyBrid Foto]

Re: Texjet-Polyprint WARNING!!!

Its good to hear that you got help!

 

[raveland]

Re: Texjet-Polyprint WARNING!!!

Yes - some thing is not OK. I writing Polyprint 3 week about my problem ( printer don't turn on), and after three week they alowed to send my parts to factory for checking . I hope these guys will repair my boards very fast.

 

[a.santos]

Re: Texjet-Polyprint WARNING!!!

You were right Rodney, I shouldn't have deleted my posts!!! I am so angry against me and feel so stupid. Polyprint and their dealer Artbor only wanted to buy themselves some time. I have a one year old Texjet that doesn't work. They ruined my work and, worst, my life, since I put all my money plus the one I borrowed to the bank in this business. They sold to me a broken machine and nobody assumes it.
And that's it!! I am a small one, I know that. But still I am a client. Not important at all for Polyprint.
I will post my all story soon, so that they can no more play with other people's life. Meanwhile, I can provide all the exchanged mails with Polyprint and their dealer, fotos, etc... All that can help anyone to consider when buying a DTG machine. Just ask.

 

[Printees]

Re: Texjet-Polyprint WARNING!!!

You were right Rodney, I shouldn't have deleted my posts!!! I am so angry against me and feel so stupid. Polyprint and their dealer Artbor only wanted to buy themselves some time. I have a one year old Texjet that doesn't work. They ruined my work and, worst, my life, since I put all my money plus the one I borrowed to the bank in this business. They sold to me a broken machine and nobody assumes it.
And that's it!! I am a small one, I know that. But still I am a client. Not important at all for Polyprint.
I will post my all story soon, so that they can no more play with other people's life. Meanwhile, I can provide all the exchanged mails with Polyprint and their dealer, fotos, etc... All that can help anyone to consider when buying a DTG machine. Just ask.

So what problems with TEXJET do you have? I'm working with Polyprint for a 3 year, and can tell that they already ready to help!

 

[a.santos]

Re: Texjet-Polyprint WARNING!!!

That's maybe because you are lucky enough not to face a real problem, no? They are ready to help!!?? the last thing Mr. Georgous Beglopolous said to me, and I quote, was (4 months ago) "What do you want me to do". Is that beeing ready to help? Never the less, be carefull because I have been told they are going down, that they are allready down in USA.

 

[Printees]

Re: Texjet-Polyprint WARNING!!!

That's maybe because you are lucky enough not to face a real problem, no? They are ready to help!!?? the last thing Mr. Georgous Beglopolous said to me, and I quote, was (4 months ago) "What do you want me to do". Is that beeing ready to help? Never the less, be carefull because I have been told they are going down, that they are allready down in USA.

Can you leave emotions and tell which exact problem do you have? Now i see only unfounded incrimination from you to Polyprint!
From my expirience Giorgos is very decent and very responsible in Business.

 

[a.santos]

Re: Texjet-Polyprint WARNING!!!

Emotions, unfounded incrimination!! My dear Sir, I have several posts about that, warning everyone that I can and explaining the way I have been treated by your friend Georgous. You presume to know that my posts are UNFOUNDED incrimination(!!??). Really strange your position!! Well, good luck with the "very responsible" that even took out the representation from their dealer who sold me the WORST DTG EVER!! Then what now?? No dealer, no "very responsible", no nobody. Very, very decent and responsible in business leaving customers alone, don't you think? I guess you do......

 

[Printees]

Re: Texjet-Polyprint WARNING!!!

Exactly unfounded incrimination!!
I looked to your profile an saw only 11 posts with only anger and no facts in it! Without facts it looks like LIE!

 

[a.santos]

Re: Texjet-Polyprint WARNING!!!

You are not paying attention at all, Mr. Yudin. If you have red, as you say, all my posts, you red the facts. No question about that. Thanks for your support.
Ana

 

[Printees]

Re: Texjet-Polyprint WARNING!!!

You are not paying attention at all, Mr. Yudin. If you have red, as you say, all my posts, you red the facts. No question about that. Thanks for your support.
Ana

Sorry Ana. I missed your post.Sorry one more time. Now i understand your problem. But i really dont understand why it cant be solved.
The changing ALL ink system is not so expansive its not more then 500$(left and right holders & ink tubes & refill cartriges) so i dont understand why your service provider dont do it!
If you able to make some activities with repair by yourself i can give you advises about what parts need to be cheked, how etc.

 

[a.santos]

Re: Texjet-Polyprint WARNING!!!

No arm done, Alex. It's OK. My problem at the moment is that there is no service provider as I told you. I could try to change it myself but I don't have money to do so, thanks to Polyprint and their former dealer Artbor. I must somehow manage to repair it, or it's my "death", so to speak. But I don't know how yet.
Thanks and luck.
Ana

 

[Printees]

Re: Texjet-Polyprint WARNING!!!

No arm done, Alex. It's OK. My problem at the moment is that there is no service provider as I told you. I could try to change it myself but I don't have money to do so, thanks to Polyprint and their former dealer Artbor. I must somehow manage to repair it, or it's my "death", so to speak. But I don't know how yet.
Thanks and luck.
Ana

Allow me to explain you the TEXJET selling system.
There are 3 sides in every deal: Polyprint/manufacturer, dealer & End-user. All sides have its own responsobility area.
Polyprint selling TEXJET to dealer and provide trainings for dealers engineer. In case of problems Polyprint provides spareparts to dealer. But all service activities have to be made by DEALER. DEALER is already recieve money for that and only dealer responsible for that.
So, your situation is only dealers fault!

Please understand, manufacturer can not support every Enduser all over the world(There is hundreds printers sold for now.) Only I sold 6 printers in Russia and providing service for them.

So, don't be so categorical.

Now, regarding your problem. I can try to help you. Can you email me (alex@alfatip.ru) some details:

-you have air bubbles in every tube or in some of them?
-bubbles appears every day?
-where are they& near the head or somewhere in the middle of the tube?
-which temperature difference do you have in place where printer stay.
-which cartriges do you use(sealed or refiliable)
-do you put cleaner to the capping station before power off printer?
-do you move levers to upper position befor turn off?

Please email me, i will try to help.

By the way, do you red this topic

 

[a.santos]

Re: Texjet-Polyprint WARNING!!!

Well, the dealer we are talking about doesn't work anymore with Polyprint, as I told you. I obviously understand the way it works, but, repeating myself and agreeing with you, the fabricant MUST provide training to the so called engineers and assure they can provide good assistance to the customers of their brand. Let me explain: If you buy a BMW and have a problem with the engine, you take it to the garage where you bought it, right? If the mechanical engineer doesn't understand anything about this engine, who is responsible? I think BMW, anyone, but not you that have already paid for your car.
Anyway, as I said before, Nikos came down and repaired the machine (only lasted few weeks) and assured me Polyprint would be responsible for my case from then on, due to the local engineer being "stupid" as Nikos literally said. An honest manufacturer keeps its word, no? An honest manufacturer never, but never leaves a client without any support of any kind. An honest manufacturer never, but never says literally to a client (anyone) "What do you want me to do?" Everything is documented, I kept all the mails exanged. You would be amazed to see the way I have been treated!
Thanks Alex, I will mail you monday morning if you don't mind. Thanks.

 

[gressy]

Re: Texjet-Polyprint WARNING!!!

hi ana, hi alex,

please tell us the end of your story. Did you repair the epson clone, was this the end of your dtg-business or get you a machine with print-heads which were made for textiles?

In the last month I see many repaired texjet's for sale. So you are still not alone.

blue skies!