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I've emailed the rep for their company a little more than 24 hours ago, I'm not educated in the intricacies of business but I figured 24 hours was an adequate window to wait for a response
Lots of things can happen to emails. It's a good idea not to assume that they aren't reputable or that they aren't going to respond.

You can try a phone call, which may get you a faster response. There are a LOT of reasons why a business may not be able to answer an email within 24 hours.
 
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