[Anthony Ralano]

Received a DTG M2 today. The place purchased was not available to help. I pressed the green up button with the platens on to do a nozzle check. The plastic piece next to the head is hitting the platen and giving me an error 72. I turned it of and then got another error. I think an 84. Both Y axis errors. The seller's receptionist was colder than ice. The techs are not available. Any advice? Also this is a refurbished demo model. When I turned the machine on for the first time many small chunks of white came flowing through the lines with the packing solution. The tech I did talk to said that it is fine. Is it fine?

 

[Don-ColDesi]

Anthony,

I do not see your name in our system so I am assuming that you did not purchase your machine from ColDesi in the United States. I would suggest that you take your training prior to trying to fire up your machine.

Best of luck in your new venture!

 

[Inspired Buffalo]

Go online to You Tube
type in DTG M2 and all kinds of videos come up.

There is one for starting up your machine for the first time. Watch it and just follow along.
I learned how to flush my system and other things from these videos.

 

[Anthony Ralano]

Everything is fine now. It is a great printer. Thank you.

 

[SlickCustom]

The M2 is an awesome printer, but I could not imagine owning one without the support of Coldesi backing me up. Even if you purchase second hand, I believe they sell a support contract. It is WORTH IT!!!

Joel and Bill are geniuses and they will not rest unless your issue is solved no matter how big or small.