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Hi, this is a first post and I'm looking for a bit of guidance. I recently set up a Spreadshirt shop and upgraded to premium to have more control over the shop design.
Unfortunately, I seem to be experiencing tech problems already. The design I set up using their header and footer options worked for a couple of days but suddenly it went hooey. From what I can tell, extra content (multiple backslashes) are being added randomly to the html files so code, links, etc. don't work. It appears to be happening at their server level.
I'm not looking for a technical solution here (unless someone has had the identical problem) but what I'm wondering is what others have experienced working with Spreadshirt. I haven't been able to get much help from them.
1. Is their support as poor as what I've experienced? I called and was told the shopsite specialist was out until next Monday and that I should call back then. What if my store were established? I'd miss a weekend's sales at a minimum. Doesn't sound very customer service oriented to me.
2. How's the quality, how do their products compare with the other providers?
Any insights would be greatly appreciated.
Thanks!
Ron
 

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Hi Ron, the products I've gotten from spreadshirt have been good quality.

I customized the header and footer in my shop and didn't have any problems, but I have had slow responses when trying to get support from them. That was a while back though when they first launched in the US.
 

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Before I decided to do my own shirts, I was setting up to use Spreadshirt and customized my Spreadshop with no problem. As far as support, you're probably better off emailing them. I got responses that way. They also have a pretty active community on theor forums. I'd try there.
 

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It's been hit and miss for us with spreadshirt. Initially, they were a little slow to respond to design uploads, questions, etc. It's been much better lately, although I just got two shirts from my shop and they both have quality issues, which obviously happens, but was disappointing to see.
 
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