Have you checked for a printer driver update?
The default setting to print is 8.5 x 11. Usually you have to go into properties and tell the printer the size you wish to print. I have an Epson 1400 and that's what I do with mine.I have various setting user defined for printing my work. 12x12 and 13x15 are popular for me. I can set these up in my printer options but when I actually go to print and my print preview comes up the image is too big. Why wont it allow me to print the size and show properly if the Epson allows for 13 x19 prints? It seems to not want me to go over 8.5x 11 and will not conform to my printers allowable print sizes.
The media size and the Document size just arent cooperating!