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Discussion Starter · #1 ·
i just got my brand new trans pro 15 by 15 heat press and took it out of the box and the lid is locked shut! i have tried everything to open it but nothing works...VERY FRUSTRATED with this already and want to return it! how can i fix this problem?
 

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It probably has a lock on it. Look for a screw and clamp to remove
 

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There are a lot of posts on the trans pro. search for that and ask the owners how they opened it.
 

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Discussion Starter · #5 ·
i havent gotten mine open...still trying...have searched this machine over multiple times looking for screw or clamp or some kind of release button maybe used for shipping but have found NOTHING
 

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Discussion Starter · #7 ·
no all i got was a card with the machine that gave the site with users manual...so i go look at it and no help...just tells you which part is what and how to use safely...well thats NO GOOD if i cant get the thing open to even attemp to use it
 

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I got a reply from ProWorld. They said it might be suction. this is what they suggested: "If you cannot open the machine it is probably stuck by suction. I would suggest placing the machine on the floor, step on the base, and give the handle a good 'yank'. I had this happen before and that is how I opened it."
It worked and we have it open!! Hope you get yours open too!
 

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This is what Proworld suggested in another post about the same problem with the same machine. "If you cannot open the machine it is probably stuck by suction. I would suggest placing the machine on the floor, step on the base, and give the handle a good 'yank'. I had this happen before and that is how I opened it."
 
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