[aimagedesign]

A couple of weeks ago i purchased 10yds of the Premium Plus (Teal).
On the back there is a 'smudged' film.
This smudged film makes it impossible to see the weed lines.
This smudged film is not/was not on previous purchases of this product (Teal, Orange, Blue etc.).


Anyone else come accross this problem?

I left a sample with the Concord office, that person was going to show Q.C. I've not heard anything back yet!


Thx.

Peter

 

[Nick Horvath]

A couple of weeks ago i purchased 10yds of the Premium Plus (Teal).
On the back there is a 'smudged' film.
This smudged film makes it impossible to see the weed lines.
This smudged film is not/was not on previous purchases of this product (Teal, Orange, Blue etc.).


Anyone else come accross this problem?

I left a sample with the Concord office, that person was going to show Q.C. I've not heard anything back yet!


Thx.

Peter

I am sorry to hear that. What is your account # and contact information? I will have our Canadian division contact you.

 

[aimagedesign]

I am sorry to hear that. What is your account # and contact information? I will have our Canadian division contact you.

Hi Nick;

The Canadian division as accepted back the product in question. And i've been told i will receive a refund for the purchase in >5days.
I'm good with that.

I was told that the material was in the hands of Q.C., and somebody would get back to me with their findings.

If you hear anything i and others will appreciate the update.

If..., when i hear further about the situation i'll respond on the forum too.


Thank you for reply to the situation.


Sincerely

Peter

 

[Nick Horvath]

If you provide me with your account information I would be happy to forward this onto our Canadian division and have them contact you.