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Nope, I haven't heard anything bad about them. Actually, this is the first I've heard of them, but a quick search seems like they are a pretty established company.

But if they start having frequent downtime, that can be bad for your shop. Not only directly (customers not being able to reach), but indirectly, like if your site is down while the search engines are trying to index your site, your site could be left out of the search engines.
 
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