[Ripcord]

I printed a job last week - Gildan 2000 - white shirts with a black print and my customer doesn't like the shirts; he says they don't fit correctly and that they are just as wide as they are tall. I said if that's the case something is wrong because according to the size chart the length should be 8" longer than the width.

So he said no, there's nothing wrong, it's just the brand. So I looked up specs for Hanes, Fruit of the Loom, Jerzees, and Champion and they're all the same size. He said last time they used Next Level, so I looked that up too and for a size large (the size he wears) the specs are identical.

I can reprint this job with new shirts and still make a profit, but if the brand he likes is the same size as the brand I used, I don't see how it's going to solve anything.

15 years in business and this is the first time anyone has been unhappy with the sizing of Gildan shirts. They're pretty much the standard of the industry.

I think what I'm going to do is ask him to pay the difference for the additional cost of the more expensive Next Levels, take the Gildans back and reprint the job.

But what would you guys do? This is a situation I've never been confronted with before. I delivered a perfectly good product and he doesn't like it. - And if using a specific brand was important I'd have done that in the first place if he had asked me to...

 

[paradigmprint]

Sounds to me that they're trying to pull one and get a discounted price. They know that there is nothing you can do with the printed shirts.

That said, I'd ask them to stop by with one of the Next Level shirts and one of the shirts that you provided. See if there really is any kind of significant difference.

Unless his current shirts are old and stretched out (a possibility), I can't image that there is going to be any real difference between the two.

 

[paradigmprint]

Just took a look and I guess it's possible that his previous shirts were the Next Level Long Body Style 3602. They're 3 inches longer and a half inch narrower.

if that is the case, seems to me that he should have told you this on the front end.

 

[Ripcord]

Thanks, I just looked at these and maybe you're right. If he wants a reprint on those I'm going to get the Gildans back and ask him to pay $2.15 per shirt for the additional cost.

I wear Gildan shirts all the time and I've never thought they were too short. If he's that particular about the length he should have told me what to get in the first place...

 

[into the T]

i can't imagine too many men would like a skirt-length tee
unless he and his friends are all tall-skinny blokes or trannies

to me it's like ordering a pepperoni pizza,
and then after taking a few bites, trying to take it back for a hawaiian