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Discussion Starter · #1 ·
I have recently taken over a Custom Print area of our business. We have an existing Kornit avalanche that I have inherited.
I have been using this machine for 3 weeks now. During this time we had a technician come out and replace the fixation pump and do all the preventative yearly maintenance. Everything was running "like new". Today the machine will not spray any fixative on a shirt. I can go in and manually test the pump through the ink maintenance module and it sprays just fine. However if I print a shirt no spray. or if I try the Spray All feature to the side of the print preview nothing happens. The pallet doesnt move and fixative doesnt spray.

Please help. This machine is my nightmare.
 

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Hello,

Do you check when you activate the manual pump in the menu ink system, the nanometer that indicates the pressure of the pump if it goes up to 3-4 bar.
Where are you from?

Regards
Sebastien
 

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Discussion Starter · #3 ·
I did, in fact, resolve this issue. I finally was able to reach my Kornit rep who informed me that since I had ink that was over the expiration date- Kornit restricts the machine so it will not print without you buying a new bottle of ink and installing it. This is supposed to prevent people from using pirated ink.
The technician gave me a temporary override so I can print another week and hopefully use all of my ink.
 
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