Switch the heads around and make sure they are connected to the circuit board assembly securely. If the problem follows them, I am afraid to say those heads are dead. This happened to me twice in the last 6 months (purchased 4 heads in 6 months). After staying on the phone with the tech both times for over an hour and trying various fixes, nothing helped. In my case I attributed it to the wiper assembly having so much build up it was not leaving the print head clean and allowed air in to the capping station which will dry up a head. I actually remove my capping stations when I clean them instead of just using the swabs, the last 5 years of ownership I never once wiped down the wiper assembly (lesson learned). I check and clean it religiously now. My day job requires that I travel from time to time. In 2014, I filled the white lines with maintenance fluid and deployed to Iraq for 6 months, returned and started making t-shirts. Fast forward to 2017 and I leave for 4 and 3weeks at a time, I prepare the lines as usual but this time there is so much white ink built up on the wiper assembly its not getting a good swipe and the capping station is not sealing correctly which lets air in.....dead on arrival both times. I finally figured out how to correctly clean the wipers and I hit that little head cleaner button daily just for the heck of it. Does it waste ink? Sure, but I would rather blow a little ink than have to buy another print head. Oh and the Image Armor B-series inks are out now......I have them but have not loaded them, I still have a white cartridge of the brother left to burn through before I load them.
No action on white line 2 and 4
dear friends.
I have had a Gt 381 for a while and had not much of problems whit it. But since the business have not been very well these past few month, we had to shut down the machine most of the time. Even though we tried to take care of it, there was a few nuzzle blockage in white heads, so I had to remove and clean them manually. After that, as I restarted the machine and performed white tube cleaning, I noticed that maintenance liquid does not move on line 2 and 4. I checked all the tubes I could and there is no disconnection.
Do you have any idea what might be the problem?
Thank you so much in advance.
I have had a Gt 381 for a while and had not much of problems whit it. But since the business have not been very well these past few month, we had to shut down the machine most of the time. Even though we tried to take care of it, there was a few nuzzle blockage in white heads, so I had to remove and clean them manually. After that, as I restarted the machine and performed white tube cleaning, I noticed that maintenance liquid does not move on line 2 and 4. I checked all the tubes I could and there is no disconnection.
Do you have any idea what might be the problem?
Thank you so much in advance.
1 - 6 of 6 Posts
Jmashyd, as there can be a few items causing lack of suction it is best you call and speak with a trained technician. If you’re located within the US or Canada, please give us a 877-4Brother or contact your original dealer if outside these areas.
Also..if you know how to operate the machine with the cover open do so...if not don't worry about it...go into the maintenance section and select maintenance parts exchange... add some apple juice to the capping stations....when you turn the machine back on, if the pump sucks the fluid down the capping station lines you know that your pump is good and working properly.
Thanks for suggestions.Switch the heads around and make sure they are connected to the circuit board assembly securely. If the problem follows them, I am afraid to say those heads are dead. This happened to me twice in the last 6 months (purchased 4 heads in 6 months). After staying on the phone with the tech both times for over an hour and trying various fixes, nothing helped. In my case I attributed it to the wiper assembly having so much build up it was not leaving the print head clean and allowed air in to the capping station which will dry up a head. I actually remove my capping stations when I clean them instead of just using the swabs, the last 5 years of ownership I never once wiped down the wiper assembly (lesson learned). I check and clean it religiously now. My day job requires that I travel from time to time. In 2014, I filled the white lines with maintenance fluid and deployed to Iraq for 6 months, returned and started making t-shirts. Fast forward to 2017 and I leave for 4 and 3weeks at a time, I prepare the lines as usual but this time there is so much white ink built up on the wiper assembly its not getting a good swipe and the capping station is not sealing correctly which lets air in.....dead on arrival both times. I finally figured out how to correctly clean the wipers and I hit that little head cleaner button daily just for the heck of it. Does it waste ink? Sure, but I would rather blow a little ink than have to buy another print head. Oh and the Image Armor B-series inks are out now......I have them but have not loaded them, I still have a white cartridge of the brother left to burn through before I load them.
I checked everything , all the tubes were ok. However, as you mentioned, changed heads and it seems like they are dead.
Only question is why such thing could happen so I can prevent it in the future?!
I THINK the capping stations and wiper blades having excess build up are the culprits. If the capping stations are not sealed properly it lets air get to your heads which according to the tech kills them. I clean mine religiously now...I have bought for heads since last June....learned my lesson the hard way.Thanks for suggestions.
I checked everything , all the tubes were ok. However, as you mentioned, changed heads and it seems like they are dead.
Only question is why such thing could happen so I can prevent it in the future?!
1 - 6 of 6 Posts
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