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New Fulfillment company

8800 Views 37 Replies 10 Participants Last post by  Rodney, 
K
Doing lots of research for my T biz I came across this new company in one of the forum but can't remember where, may be it was a different forum... If you know about this company please help me as i think they would be an advantage for me.
This new T fulfillment biz give the data base of every customer to the shop owner and also provide him with an affiliate program for his own shop. I think they are doing a
trial​
with a shop owner but if I remember it was an amazing concept.
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T
KeenT said:
Doing lots of research for my T biz I came across this new company in one of the forum but can't remember where, may be it was a different forum... If you know about this company please help me as i think they would be an advantage for me.

This new T fulfillment biz give the data base of every customer to the shop owner and also provide him with an affiliate program for his own shop. I think they are doing a
trial​
with a shop owner but if I remember it was an amazing concept.
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if you cant remember, may be it was not that good. :) lol

welcome to the board.
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K
Thanks Lucy, but hey I had a motherboard problem and lost lots of stuff.....
I'm just surprise that all this fulfillment company don't give us the customer contacts as the database is the core of any business, specially with the web.
All the best
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KeenT said:
Thanks Lucy, but hey I had a motherboard problem and lost lots of stuff.....
I'm just surprise that all this fulfillment company don't give us the customer contacts as the database is the core of any business, specially with the web.
All the best
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yeah, losing data can be a pain, its a good idea to keep it in a few different servers too. Recovery sake.

as for the post, are you saying that this service ALSO provides users with a client database contact info etc.. ?
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K
Yep they claimed to give the shop owner all the client data and don't use it for their own marketing. I think it's huge advantage.
Also do you know if when a conventional fulfillment company sold one of your T in their marketplace do they give you the same commission as if it was sold from your shop?
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KeenT said:
Also do you know if when a conventional fulfillment company sold one of your T in their marketplace do they give you the same commission as if it was sold from your shop?
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du-no :confused: , i never used these fulfillment sites etc...
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Twinge
Kind of hard to tell exactly what you're saying here, but assuming I understood correctly:

KeenT said:
I'm just surprise that all this fulfillment company don't give us the customer contacts as the database is the core of any business, specially with the web.
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Many company privacy policies would likely prevent them from even doing this. This sounds like it's only one step above a company selling a list of emails to some random spammer. If this company offers this database of customers to everyone that signs up (and thus, tons of people can contact them), do you really think your ads will look like anything other than spam?
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Twinge said:
Kind of hard to tell exactly what you're saying here, but assuming I understood correctly:



Many company privacy policies would likely prevent them from even doing this. This sounds like it's only one step above a company selling a list of emails to some random spammer. If this company offers this database of customers to everyone that signs up (and thus, tons of people can contact them), do you really think your ads will look like anything other than spam?
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i think that is what the poster is talking about. :eek: :eek: :eek:
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K
OK guys I think it's a misunderstanding. What i mean is that when someone is a shop owner with cafepress, zaz...when they sale a T shirt with their shop CP print and send the T to the customer but doesn't give the shop owner the name of his customer.
If I open a shop I just would like to know my customers as by experience I know that if the customer is happy he or she has lots of chances to comeback if I offer him some special later on.....;)
So if anyone know a fulfillment company who gives the shop owner the contact of his own customers please let me know.
Of course they would not give the name to anybody else.
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KeenT said:
OK guys I think it's a misunderstanding. What i mean is that when someone is a shop owner with cafepress, zaz...when they sale a T shirt with their shop CP print and send the T to the customer but doesn't give the shop owner the name of his customer.
If I open a shop I just would like to know my customers as by experience I know that if the customer is happy he or she has lots of chances to comeback if I offer him some special later on.....;)
So if anyone know a fulfillment company who gives the shop owner the contact of his own customers please let me know.
Of course they would not give the name to anybody else.
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oh i see,
that means you would need to sell the shirts yourself and source out the shirts with drop ship ?
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K
No I jsut want to concentrate on my design and marketing of my shop. The fulfillment company will print and send the T to my customers and then give me their details.
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Rodney
What i mean is that when someone is a shop owner with cafepress, zaz...when they sale a T shirt with their shop CP print and send the T to the customer but doesn't give the shop owner the name of his customer.
If I open a shop I just would like to know my customers as by experience I know that if the customer is happy he or she has lots of chances to comeback if I offer him some special later on.....
So if anyone know a fulfillment company who gives the shop owner the contact of his own customers please let me know
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I think the problem with this is that cafepress/zazzle/etc have a privacy obligation to the customer to protect their information. The fulfillment companies process all the orders and have their contact/privacy polices publically available and easily accessible, whereas the hundreds of thousands of individual merchants don't have privacy policies or contact information available for the customer to read and know how their information will be used.

So, for example, if cafepress hosted a shop for joe's dog tees and then gave joe's dog tees the customer information, joe, from joe's dog tees might think that sending the customer information on a new multi level marketing opportunity is well within joe's rights as the merchant. The customer would probably think this is spam. Multiple this by 1000 merchants spamming customers with non-relevant emails, and then it can quickly become a case where end customers are not comfortable shopping at stores hosted by that fulfillment company because of their "lax" privacy policies.

Every company and invididual has a different idea of what is "acceptable". Additionally, many merchants at the fulfillment companies like to have a bit of anonymity, so they don't publish their email address/phone number/mailing address on their sites, but at the ame time many of those same folks would like to have the customer share their information with thim. It has to be a two way street with the customer knowing exactly how their information will be used and how to contact the people with their information to start or stop communications.

That being said, I think there are ways to make it happen so that people that are truly running their t-shirt shop as a business can have access to customer's information and still keep the customer's informed and giving consent.

I would ask around to a few of the fulfillment companies and see if this is a level of service that they can offer you. Some might be able to work with you on it.
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KeenT said:
No I jsut want to concentrate on my design and marketing of my shop. The fulfillment company will print and send the T to my customers and then give me their details.
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what is stoping you from doing that ? you can take the orders yourself and keep your customer info. At the same time CC the orders to the company that makes it and ships it out.

... is that what you mean ? :)
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Rodney said:
whereas the hundreds of thousands of individual merchants don't have privacy policies or contact information available for the customer to read and know how their information will be used.
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The shops owner could have a privacy policies and contact info on their shop.

I understand that CP don't want to supply the customer to the shop owner as they make most of their money by using the database to promote their website. It's why they have a packaging and information promoting CP with every orders

T-BOT said:
what is stopping you from doing that?
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Because I want my customer to receive info only about my products. After all without my marketing and design the fulfillment company wouldn't have made a sale so they should be grateful and not try to use my customer to make other sale which will not bring me any commissions.
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Rodney
The shops owner could have a privacy policies and contact info on their shop.
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Yep, I think this is one way to work around the privacy issues :)

As I said, ask around to different fulfillment companies and see if this is something they can do.
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jdr8271
you could fing someone with a dtg or a heat press, to fulfill your orders for you. Then you would be responsible for building the website, hosting, domain, marketing, credit card processing, etc., and you would have full control
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jdr8271 said:
you could fing someone with a dtg or a heat press, to fulfill your orders for you. Then you would be responsible for building the website, hosting, domain, marketing, credit card processing, etc., and you would have full control
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Yep. but it would be better if the fulfillment company was doing all this. As I'm not competent in this field. I 'm going to ask all the fulfillment company if they can do it.
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Twinge
KeenT said:
Yep. but it would be better if the fulfillment company was doing all this. As I'm not competent in this field. I 'm going to ask all the fulfillment company if they can do it.
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Why do you think it's better to work with a Fulfillment company than an independent shop for this? Working with a small shop in this fashion would be really similar to a fulfillment company. I know someone that runs a shop based out of the UK, and to handle US orders he has a US printer print them up about once a week (and thus, his US customers don't need to pay international shipping). All he does is market his website and take the payment (via Paypal); the printer does everything else.
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Rodney
Why do you think it's better to work with a Fulfillment company than an independent shop for this?
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Probably easier to feel comfortable dealing with an established business that has that as their focus, rather than someone doing it as a side business.

It can definitely work out if you can find an "independent" printer to do this, but that might be more of a challenge to find (and weed out the less reliable ones), than it would be to go directly to an established fulfillment company.
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Rodney said:
Probably easier to feel comfortable dealing with an established business that has that as their focus, rather than someone doing it as a side business.
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thats important. How many companies that manufacture every type of transfer do you know that can fill your t-shirts made by the top 4-5 major blank brands ?

I think if such company could be found and willing to take you on, you would be laughing. :D

but yes, that would cost you some $ points i would think.
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