The press they used was either not heating properly in the middle or they had the temperature to low, or it wasnt clean or they didnt press the shirt first. sorry to here about your situation...you have been sucked in by sales people by the sounds of it.
So is the image off a photo, does it have shading?If not then yeah screenpritning is the way to go.
So is the image off a photo, does it have shading?If not then yeah screenpritning is the way to go.