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Our printer is based on the 4880 like the Viper and when we see the error it normally is because the paper sensors have been turned back on when they are supposed to be turned off. You will need to get into the Epson control menu and find the roll paper sensor and sheet paper sensor and turn them both off. Make sure to be in READY mode to surf the menu or if it still says load paper you will have to trick it by placing a piece of paper on the shirt board next to the print head then turn you printer off and back on again.

Hope this helps...

Best,
 
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