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Im in Australia, BUt yes i may be able to help you. In actual printer preference settings can you do a screen dump and emalit to me on [email protected]. also on the Viper what does the screen say for the paper settings is it set to roll, roll cut or paper it is a sign so it will not say it in words. I realy to to talk you throuh it bit by bit.
 

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ok also need to ensure that in the Epson driver printter preference settings that it is also set to roll and you need to sset a page size and sva it under a name ie VIPER. What happens is that when installed someitmes they do this and forget to put a name in and just presss save which inturn will not save it and it will automatically revert back to paper sheet. Make your sheet size the standard width and then a long sheet this then lets the Printer know that the roll size is so long. It does have to be saved under a name and then this is set as the default usage. I hope you can un derstand this
 

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Mate this is a Main board problem. The Firm ware in the main board is cinfliciting with the boss board. You do need to contatc your dealer and advise of problem and tell them it is the main board. It has happened before and is not common but has happend. Once the main board has been repalced and tested to ensurew that all is working fine you will have no more problems. Sorry to have to be the bearer of the bad news but we have been through every thing else nad all seems correct in the settings as fare as I can tell. I do hope all works out for you as my machince is going fine and we have done over 6000 prints on it with no problems. So there is light at the end of the tunnel and all will be good once fixed.
Grant.
 
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