MP5 trouble loading art files. Constantly having to shut of both printer and computer and start over.

1821 Views 13 Replies 5 Participants Last post by Lisa-marie, Apr 10, 2014

Lisa-marie

Discussion Starter · Mar 27, 2014

Hi! Hoping there are other Anajet users out there that can help us. We just purchased an Anajet MP5i and we are constantly having to shut down our printer and our computer when we try to load a file to print as it locks up. It appears as though it is loading on the screen but it doesn't ever show up on the printer. We have spent a lot of time with the Anajet help line but we aren't getting the problem solved. Anyone else out there encountering a similar issue? So frustrating!!!

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1 - 14 of 14 Posts

DTGPRINTERPARTS

· #2 · Mar 27, 2014

Does the computer read the printer at all? Any power surges lately?

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danslave

· #3 · Mar 27, 2014

What version of Windows are you running? Has it auto-updated lately?

I had a similar problem some time back and I used a system restore to revert Windows to the state it was in the least time it worked properly. Fixed it up.

Turned out somethinig got installed in the background that conflicted with Anarip.

Another time it was an installation of Java.

Windows sucks, they need a mac version of the Rip software,

Dan Vado

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DTGPRINTERPARTS

· #4 · Mar 27, 2014

danslave said:
What version of Windows are you running? Has it auto-updated lately?

I had a similar problem some time back and I used a system restore to revert Windows to the state it was in the least time it worked properly. Fixed it up.

Turned out somethinig got installed in the background that conflicted with Anarip.

Another time it was an installation of Java.

Windows sucks, they need a mac version of the Rip software,

Dan Vado

Hahaha isn't that the truth

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GetLost

· #5 · Mar 27, 2014

Does the computer being used meet the minimum requirements?

~Windows XP/Vista/7, 32 or 64-bit

~Minimum processor and memory 2GHz, 2GB RAM

Tried a different computer?

USB cable good? Less than 7 feet long?

Latest AnaRip being used? 2.5
Tried reinstalling AnaRip?

Stating that this or that sucks and they need to blah blah blah, really doesn't help the person in need.

Later...

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ericwin

· #6 · Mar 28, 2014

Early versions of Anarip and/or the mPower firmware had problems with filenames that began with a number or included characters other than letters and numbers. I never found out if it was entirely corrected but if your file names are like this, I would try renaming them.

Long USB cables can work just fine (forget exact length but the USB cable I use is long - 33 feet I think). If you need a long one, make sure it is called a "booster" or "active" usb extension cable and that it is a good quality cable.

Have you tried putting your ripped files on a flash drive and printing from the USB drive? If you have a specific file that always causes a lock up, I would try printing it from a flash drive. If it works, the problems is on your computer or in your USB connection. If it doesn't work the problem is in your printer.

Eric

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Lisa-marie

Discussion Starter · #7 · Mar 28, 2014

Yes, it does work sometimes, we haven't had any power surges. It locks up frequently but does work some of the time which is why it is so frustrating. Thanks so much for your help!

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Lisa-marie

Discussion Starter · #8 · Mar 28, 2014

Hi Dan! Thanks! There have been some auto updates and that could very well be the problem. We will give this a shot. And, yes, it would be great if these were Mac friendly considering most graphics people are Mac loyal!!

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Lisa-marie

Discussion Starter · #9 · Mar 28, 2014

GetLost said:
Does the computer being used meet the minimum requirements?

~Windows XP/Vista/7, 32 or 64-bit
~Minimum processor and memory 2GHz, 2GB RAM

Tried a different computer?

USB cable good? Less than 7 feet long?

Latest AnaRip being used? 2.5
Tried reinstalling AnaRip?

Stating that this or that sucks and they need to blah blah blah, really doesn't help the person in need.

Later...

Yes, to all of the above with the exception of the reinstall which is our next try! Thanks for the advice. We will succeed!

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Lisa-marie

Discussion Starter · #10 · Mar 28, 2014

ericwin said:
Early versions of Anarip and/or the mPower firmware had problems with filenames that began with a number or included characters other than letters and numbers. I never found out if it was entirely corrected but if your file names are like this, I would try renaming them.

Long USB cables can work just fine (forget exact length but the USB cable I use is long - 33 feet I think). If you need a long one, make sure it is called a "booster" or "active" usb extension cable and that it is a good quality cable.

Have you tried putting your ripped files on a flash drive and printing from the USB drive? If you have a specific file that always causes a lock up, I would try printing it from a flash drive. If it works, the problems is on your computer or in your USB connection. If it doesn't work the problem is in your printer.

Eric

Thanks Eric! We were going to get another USB, ours is a little longer than they suggested. We have put the files on a usb, that doesn't seem to make a difference. I am hoping if we try another USB and go with your suggestion of the booster this will help. Thanks so much for the info.

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Lisa-marie

Discussion Starter · #11 · Mar 28, 2014

Thanks to all of you for your responses. It's awesome having this community for support. I will report back with the "fix" as soon as we have found it!!

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danslave

· #12 · Mar 28, 2014

If the reversion back to the original state works for you, then your system will want to auto update again. You will not want to have an unpatched system, but when it is done you will probably see a message to update Java. Make sure you do that too as it is possible that is your culprit too.

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GetLost

· #13 · Apr 10, 2014

Lisa-marie said:
...I will report back with the "fix" as soon as we have found it!!

How'ed this issue resolve? Just currious.

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Lisa-marie

Discussion Starter · #14 · Apr 10, 2014

GetLost said:
How'ed this issue resolve? Just currious.

So, we replaced an internal and external USB cable with the higher efficiency monster cables which made a huge difference and we reinstalled the firmware, this did seem to help. We also found that we needed to recalibrate the head voltages as they were not balanced. So far, things are much better but there are still a few adjustments to be made. It's all a process! Gabe at Anajet has been a miracle worker and we couldn't ask for better support! We dealt with another tech there who wasn't up to par but Gabe has definitely saved the day and made our experience at Anajet much better!!

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