One of the MANY reasons we chose ROQ over M$R. If you haven't talked to Ryonet yet, you should.
Well i took your advice and contacted Ryonet. Unfortunately it hasn’t gone so good.
I filled out the form and got an automated message to please schedule a time with ***** to discuss options.
I reply, right now I’d like some specs to see if it’s in our budget and what power/ air requirements are needed. I get an email back from someone different, everyone’s at the ISS show I’ll have someone get back to you in the next couple of days with the info.
Ok, so a couple of days go by and no info. I go to on-line sales scheduling and see ***** has a slot open today at 10:30EST for a consult so I book it and get a confirmation. 11am and no call so I go to chat.
First I’m told, “I think your appt. is 10:30 pacific time” to which I say, “not according to my email.” He tells me to hang and when he comes back he tells me someone will get in touch shortly, “ok, I’ve got people here right now so gotta go. No call! Hey I understand everyone gets busy just give me the courtesy of a call or email to say, “hey, can’t do it today.” Makes me nervous if I bought a ROQ and needed service