Mines been a nightmare. Woudln't cut. Discussion with video on here of the issue. Took to August (got it in Feb) to get something done. GCC had me mail it back at MY COST, of 125.00 to get it looked at. THen they said it just need a firmware upg. WTF !! Something that could have been done over the phone.I have a Cut-3000 and have been pleased with it.