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Here's a question for the masses. If you own or manage a print shop, what do you do when a customer places an order, and AFTER you order shirts for the job they call to add "just a couple more"? 99% of the time these additions occur after the shirts are ordered, but before the job hits the press. Seems to be an issue when a customer is ordering for their event or club and people are submitting their requests for a shirt late.
Do you charge them for a new order? Add the extras to the existing order and eat the shipping from your supplier for the extras? Eat the shipping but upcharge the additional prints?
I've only had this happen a couple of times, and I'm not sure of the best way to handle this sort of situation.
Do you charge them for a new order? Add the extras to the existing order and eat the shipping from your supplier for the extras? Eat the shipping but upcharge the additional prints?
I've only had this happen a couple of times, and I'm not sure of the best way to handle this sort of situation.